Audriana Michelin

AUDRIANA MICHELIN OBJECTIVE EXPERIENCE To secure a position in the organization that offers challenges and opportunities for my career development and at the same time serve the organization to the best of my capabilities using my skills. I would like to gain new skills while utilizing my current area of expertise of procurement and employee satisfaction services with in a positive team environment Talented professional considered a knowledgeable leader and dedicated problem solver. Attentive to detail with experience in coordinating multiple tasks. Meticulous with advanced accounting, mathematical and excel expertise. Successful at keeping accounts current and accurate for compliant financial recordkeeping. Well-organized, diligent and focused professional PROPERTY MANAGER OVERTON PLAZA LTD, Montego Bay, Jamaica MAR 2019-PRESENT Montego Bay, Jamaica & Virginia Beach, VA, 23451 -/- • • • • • • • • • • • • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and payment options Introduced prospective tenants to types of units available and performed tours of premises. Completed annual rent calculations using housing database software. Distributed and followed up on tenant renewal notices. Kept meticulous records of all correspondence between management and tenants. Maintained current contract files as prescribed by company contract policies and procedures. Oversaw monthly collections of over $3.5 million JMD in funds, maintaining high payment rates by building positive relationships with tenants. Collected and maintained careful records of rental payments and payment dates. Maintained constant balance and accounting of property petty cash account. Communicated with landlord regarding building and tenant issues. Evaluated and recommended changes in rental pricing strategies to remain competitive in market. Completed final move-out walk-throughs with tenants to identify any required repairs ACCOUNTING CLERK OVERTON PLAZA LTD, Montego Bay, Jamaica OCT 2018-MAR 2019 (PROMOTED) • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable. • Investigated and resolved internal accounting variances to keep records current. • Reported financial data and updated financial records in ledgers and journals. • Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time. • Monitored status of accounts receivable and payable to facilitate efficient processing. • Organized budget documentation and tracked expenses to maintain tight business controls. - • Maintained accurate and complete documentation for all financial department procedures. • Reconciled all company accounts, including credit cards, employee expenses and commissions. • Balanced reports to submit for approval and verification. • Prepared reports for upper management detailing key financial metrics • Processed payroll for approximately 17 total employees. • Inputted over 60 invoices per month. • Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses. • Managed accounts payable and receivables and payroll. • Used Excel to complete payroll for 17 employees and took detailed records of procedures. VIRTUAL EXECUTIVE ASSISTANT NEWSWISE NOV 2017-OCT 2018 • • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers. • Assisted coworkers and staff members with special tasks on daily basis. • Established administrative work procedures to track staff's daily tasks. • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations. • Composed and proofread memos, letters and reports to verify errorfree communication. • Drafted professional memos, letters and marketing copy to support business objectives and growth. • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. • Delivered top-notch administrative support to office staff, promoting excellence in office operations. • Opened and properly distributed incoming mail to promote quicker response to client inquiries. CARE SPECIALIST VISTAPRINT, Montego bay, Jamaica Feb 2016-Feb 2017 • Defused customer concerns with exceptional conflict and problem resolution skills. • Utilized exceptional communication to connect with customers, assess needs and present solutions. • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information. • Conferred with customers about concerns with products or services to resolve problems and drive sales. • Verified accuracy of customer account information and updated when necessary. • Achieved 96% satisfaction rating through consistent, proactive resolutions of customer issues on first call. • Assessed and offered solutions to improve procedures and customer experiences. • Requested escalation for unresolved issues. • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations. EDUCATION UNIVERSITY OF TECHNOLOGY, JAMAICA: B.B.A., Banking and Finance (Major) Accounting (Minor), May 2018 Upper Second-Class Honors MOUNT ALVERNIA HIGH SCHOOL SIXTH FORM- CAPE SUBJECTS: TWOS: • Principles of Accounts (unit 2) • Management of Business (unit 1) • Economics (unit 2) • Communication Studies THREES • Principles of Accounts (unit 1) • Management of Business (unit 2) • Economics (unit 1) • Caribbean Studies WESTWOOD HIGH SCHOOL- CSEC SUBJECTS: • • • • • • • • ONES English A English B Mathematics Principles of Accounts Caribbean History Human and Social Biology Office Administration Principles of Business • TWO Religious Education SKILLS • Microsoft Office • Sage 100 • Business Management • Economics • English • Financial Accounting • Basic French • Information Technology • Marketing • Microsoft Office • Office Administration • Peach Tree • Basic Spanish • Staff Management • Project Management • Cash flow management • QuickBooks • Budgeting • Business Administration • Call center transactions • Customer-oriented REFERENCES Available on request