AUDREY NEPOMUCENO
Executive Assistant
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CERTIFICATIONS
& TRAINING
C2 Proficient
EF Standard English Test
(CEFR)
Apr 2023
C1 Advanced
SmallTalk English Speaking
Level Test
Apr 2024
Athena Hi-Touch
Executive Assistance
Training
May–July 2023
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PROFESSIONAL SUMMARY
Detail-oriented and tech-savvy professional with 8+ years of experience spanning
administrative support, sales, transcription, and customer service. Skilled in
streamlining workflows, managing projects, and leveraging AI tools (ChatGPT,
Notion, Make.com) to optimize operations and reduce workload by 15%. Highly
adaptable, proactive, and experienced in automation, content creation, and
executive support. Seeking a role where I can enhance efficiency and drive
organizational success.
WORK EXPERIENCE
Executive Assistant
Lightning Ventures
May 2024 – Feb 2025
Built a Notion-based pipeline database, saving 5+ hours per week.
Automated portfolio company news aggregation, reducing manual workload by 15%.
Created daily social media content using Canva and ChatGPT, boosting engagement.
TOOLS &
TECHNOLOGIES
Administrative Tools: Gmail,
Outlook, Google Workspace,
Microsoft Office
Project Management &
Automation: Notion,
Make.com, Zapier
Communication Platforms:
Zoom, Slack, Threads, Cal.com
Content Creation: Canva,
Loom, Descript
AI Tools: ChatGPT, Claude.AI,
Perplexity.AI
File Management: Google
Drive, NextCloud
Scheduled and coordinated meetings with CEOs and investors.
Organized and streamlined over 40 portfolio company legal files.
Recognized for problem-solving and adaptability in high-pressure environments.
Sales Representative
Quantrics Enterprises Inc.
Oct 2023 – Apr 2024
Resolved customer concerns related to billing and service upgrades.
Successfully pitched new services, increasing revenue and customer retention.
Speech Transcriptionist
TaskUs Inc.
Feb 2021 – Apr 2023
Working with the wider development team.
Manage website design, content, SEO Marketing, Branding, and Logo Design
Back Office Representative & SME
Quantrics Enterprises Inc.
Jul 2017 – Nov 2020
Managed escalated customer concerns requiring advanced troubleshooting.
Conducted root cause analysis and process improvements.
EDUCATION
BS in Architecture
Rizal Technological
University
2014 - 2016 (Undergraduate)
Mentored new team members and provided training.
Customer Service Representative
Teleperformance
Jul 2016 – Feb 2017
Assisted customers with online class registration and troubleshooting.
Provided remote technical support for software installation.
