Audrey Dumbura

Audrey Dumbura Türkiye •-• [LinkedIn Profile] (https://linkedin.com/in/audreydumbura-07877b80) Professional Summary Dedicated professional with 8+ years of academic, managerial, and customer service experience. Proven expertise in teaching, research, and team leadership, with a passion for fostering innovation and collaboration. Skilled in curriculum development, operational management, and digital tools, ready to contribute in remote or hybrid environments. Work Experience Near East University (NEU) – Cyprus Lecturer & Research Assistant (09/2017 – Present) - Designed and delivered interactive lectures for psychology and innovation courses to diverse student groups. - Conducted research projects, including data analysis, literature reviews, and report writing, leading to published academic findings. - Supported students through virtual office hours, improving performance and engagement by 30%. House of Tiles – Zimbabwe Branch Manager (12/2013 – 08/2015) - Introduced a comprehensive training program for sales representatives using detailed pamphlets, covering product knowledge, sales techniques, customer service, and industry trends. - Empowered the sales team to confidently engage with customers, increasing product knowledge and sales conversions. - Achieved a 15% increase in branch revenue within six months of implementing the training initiative. - Supervised a team of 15+ employees, implemented training programs, and improved team productivity. - Streamlined inventory processes, reducing stock discrepancies by 25%. Edgars Stores – Zimbabwe Sales Assistant (01/2012 – 12/2013) - Provided exceptional customer service, resulting in a 20% increase in repeat customers. - Exceeded monthly sales targets by an average of 10%. - Maintained inventory accuracy and optimized store displays to enhance customer experience. Education - Ph.D. in Innovation and Knowledge Management – Near East University (01/2017 – 12/2020) - M.Sc. in Psychology – Near East University (01/2015 – 12/2017) - Honors Degree in Psychology – University of Zimbabwe (01/2010 – 12/2013) Certifications - AI-Powered Performance Ads Certification – Skillshop (03/2024 – 03/2025) Technical & Remote Skills - Digital Tools: Google Workspace, Microsoft Office, Video Production - Remote Collaboration: Curriculum Development, Virtual Classrooms, Team Coordination - Analytical Skills: Research, Data Analysis, Innovation Management Languages - English (Fluent)