AUDREY BAUTISTA
CLIENT SUPPORT SPECIALIST | VIRTUAL ASSISTANT
CAREER HISTORY:
Senior Customer Support Representative (Sales)
Convergys Corporation | July 2013 -December 2014 (1yr 6mos)
CONTACT ME AT
BLK4 LOT2 PASO ST. COCOHILLS
SUBD. BAGUMBAYAN TAGUIG
CITY,1630-www.onlinejobs.ph/jobseekers/
info/-
- | -
SKILLS SUMMARY
Communication Skills
Organizational skills
responsibilities generally include answering phone calls and
emails, responding to customer questions and complaints
includes selling product clients, order tracking, refunds, and
processing payments.
Subject Matter Expert/Quality Analyst (Sales/Customer
Support)
Arriva Medical an Alere Company | April 2015 - March 2017 (2 years)
Provide consulting across business operations, providing
mentorship, and contributing specialized knowledge.
Overseeing the development, testing, and implementation of
processes/solutions.
Ensure ongoing compliance with quality and industry
regulatory requirements.
Draft quality assurance policies and procedures.
Customer Support Representative (Sales/Main Gate)
CITI Bank (CBPS) | May 2017-December 2019 (2yr 7mos)
Subject matter expertise
Assertiveness
Complaint Resolution
Patience & Empathy
INTERESTS
Movies | Series
Puzzles
Arts and Crafts
taking phone calls and emails, answering customer inquiries,
managing client accounts, promoting financial products,
evaluating customer eligibility for loans, and explaining bank
policies.
Determine customer needs and provide appropriate solutions
through relationship building
Acted as the primary point of contact for customers regarding
banking needs and products.
Make appropriate decisions on behalf of the customer quickly
and effectively
Customer Care Professional (Customer Support)
American Express | February 2020 - September 2020 (7 months)
Assisted with fees, monthly charges, and merchant refunds and/
or deposits
Assisted customers with banking information pertaining to their
bank accounts ex: Balance: transfers, transactions, detailed
information of purchases)
Evaluated the customers' financial status to select the most
effective products.
EDUCATIONAL HISTORY:
Arellano University
Bachelor of Science in Hotel and Restaurant Management | Graduated
2012
focused on competency-based training and education to meet the
changing demands of the hospitality industry and the global
environment.
Mt. Moriah Christian Academy
Secondary Education | Graduated 2008
CHARACTER REFERENCE:
Mr. John Panganiban
Recruitment Consultant-Rod and Staff Ventures
Technology Tower, Fairview QC
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Ms. Angel Guyagon
Phone Banker - CITI Bank
Citi plaza Cor lane d. 34th St. BGC taguig
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Ms. Cristina Trinidad
Phone Banker - CITI Bank
Citi plaza Cor lane d. 34th St. BGC taguig
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I hereby certify that the facts above are all correct and true to the best of my
knowledge.
AUDREY BUELA-BAUTISTA
