Auda Faith Tequis Aguilar

AUDA FAITH TEQUIS- AGUILAR CUSTOMER SERVICE/DISPATCHER/TEAM MANAGER/APPOINTMENT SETTER PROFILE CONTACT --Lot 1 Aguilar Compound, Ruby St. Sto. Nino, Matina, Davao City EDUCATION 2010 - 2016 BROKENSHIRE COLLEGE Bachelor of Science in Business Administration OTHER EDUCATION Bachelor of Science in Nursing Bachelor of Science in Psychology Vocational Culinary Arts SKILLS Project Management Teamwork Time Management I have extensive experience in customer service both inbound and outbound calling (B2B/B2C), dispatching, team management, versatile call and email support, Appointment Setting, Admin tasks, billing account management, retention skills, campaign project management, and commencing product knowledge and strategic pieces of training. WORK EXPERIENCE CHICAGO LOCKSMITHS LLC FEB 2020- MAR 2025 VIRTUAL ASSISTANT- LEAD DISPATCHER/CUSTOMER SERVICE Dispatching jobs to certain Contractors and Subcontractors Transmitting information to coordinate operations to carry out services. Dealing with Price negotiations, Complaints, and Billing Procedures such as Invoices, Credit Card Charging, Chats, Emails, Google Ads, and other Paperwork. Product Training for newbies regarding the Specifics of the Account and what-to-dos. Taking calls for Business-to-Business dialing. Appointment Setting and Maintaining Calendar as feasible. Responsible for assembling, preparing, and reviewing/verifying documents for a loan closing while ensuring all applicable state, federal, and regulatory requirements are met. Lead, mentor, and manage a high-performing marketing team, fostering a collaborative and results-driven work environment. Monitor brand consistency across marketing channels and materials. Maintaining positive connections with customers via phone and email. HSC REAL ESTATE - JAN 2020- DEC 2022 VA - ACQUISITIONS MANAGER Customer Service Focuses on obtaining, selling, and purchasing Properties for their clients Managing the Podio CRM. Taking Calls, educating Customers about the Market Value of their Properties, and Providing them with Conversions. Closing Deals. Managing Social Media Platforms, Google Ads, and Reviews. Leadership Effective Communication Critical Thinking LANGUAGES English (Fluent) SAGELINK OUTSOURCING BUSINESS SOLUTION JAN 2016- DEC 2020 PERSON IN CONTACT/TRAINOR LOCKSMITH/HVAC/AIRDUCT/GARAGE DOORS/ COVID TESTING/CLEANING/JANITORIAL/CONSTRUCTION SERVICES DISPATCHER Customer Service Dispatching jobs to certain Contractors and Subcontractors Transmitting information to coordinate operations to carry out services. Dealing with Sales/Price negotiations, Complaints, and Billing Procedures such as Invoices, and other Paperwork. Product Training for newbies regarding the Specifics of the Account and Protocols. Outbound Calls for Sales B2B/B2C Supervising the team for daily Quotas, taking Sup-Calls, and closing deals with Clients. SIX ELEVEN GLOBAL SERVICES RETENTION SPECIALIST JAN 2014- DEC 2016 Specialize in retaining customers from canceling their accounts, giving discounts, promotions, negotiating refunds, and other settlements. Monitoring KPIs for Agents and Team Metrics. SUTHERLAND GLOBAL SERVICES QA SPECIALIST/HIRING EXPERT/PRODUCT KNOWLEDGE EXPERT JAN 2012-JAN 2014 Monitoring KPIs for Agents and Team Metrics Maintaining overall solid quality control of products made by the company adhering to the reliability, performance, and customer expectation, and also rating, correcting, and screening Agent calls if they follow the Call flow. Facilitating Product Training . Responsible for connecting with potential candidates online and offline, screening applications and together hiring managers we conduct Initial Interviews, including Leaf letter jobs Sending applications and guidelines, team endorsements, Contract ? Signing and follow-ups to aspiring candidates. Aside from that I am a Team Manager of a 5-Star Campaign Email and Chat Customer Service. DR. RICHARD BLAND PERSONAL EXECUTIVE VIRTUAL ASSISTANT AUG 2010- DEC 2012 Maintaining Calendar as feasible for my clients meetings and virtual meetings. Doing follow-ups with regard to Customer Appointments, Appointment Setting, and Billing Payment Arrangements. Personal aide to the principal broker and ensures administrative tasks are completed. Booking Travel and Accomodations for my Client. SUTHERLAND GLOBAL SERVICES TRAVEL ACCOUNT SPECIALIST TEAM MANAGER JUN 2008-JAN 2012 Customer Service Specialize in offering advice and planning on destinations, planning trip itineraries, making travel arrangements for clients, delivering outputs, Product Training, Call-barging, and Calendar Managing. Follow-ups on Clients-rescheduling Appointments, etc. Monitoring KPIs for Agents and Team Metrics. Product Training Strategic Training and Analytical Thinking Training.