Aubrey Sy Tero

Aubrey Tero-• https://www.linkedin.com/in/aubrey-tero-2b30667b/ PROFESSIONAL SUMMARY Experienced Administrator with a demonstrated history of working in hospital and health care industry, customer service and hotel. Highly motivated seeking to fill a new challenge of role or position incorporating all field in hospitality, non-medical healthcare and costumer service. Accustomed to deadline – oriented, target-driven and high-pressure environment where every minutes with every client/ patients counts and acknowledge capacity to identify issue, resolve problems/complaints and ensure high standards of quality, sales and service are maintained. WORK EXPERIENCE Patient Administrator Jun 2013 – Dec 2021 Mediclinic City Hospital • Dubai • Plan, develop, administer and coordinate health information system according to regulatory status governing health information and patient information. • Handling calls internal and external, booking appointment accordingly for physicians Out Patient Department. • Manages and coordinates all aspects of patient registration, appointment setter / scheduler , insurance verification and liaising approval, reception registration , patient medical records , transcription and financial or billing functions. • Manages plan for staffing, fixing monthly shifts roster and assigning designated job to do. • Managing outpatient doctor’s calendars from opening , booking appointments and blocking to rescheduling of affected patients. • Performs miscellaneous job – related duties as assigned. Switchboard/Telephone Operator cum Receptionist Dec 2011 - Jun 2013 Tamani Hotel Marina • Dubai Marina , Dubai • Handling all incoming and outgoing calls and direct to various department • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary. • Anticipate guest needs and respond immediately to meet their expectation. • Provide information and deal with queries from the public and costumers. • Attend to visitors and deal with inquiries on the phone and face to face. • Relay and route written and verbal messages. • Keep records of calls placed and charges incurred. • Record messages, suggesting rewording for clarity and conciseness. Nurse Aide / Assistant Jan 2011 - Sep 2011 MISAMIS OCCIDENTAL PROVINCIAL HOSPITAL • Oroquieta Misamis Occidental • Assigned in Medical , Surgical, Neonatal, Pediatric , OB- Gyne areas • Exposed to Operating and Delivery Room • Initiate  general nursing care to patient on designated area of facility. • Provide nursing information on patient related to their condition. • Assist the senior nurse on nursing procedures. EDUCATION Bachelor of Science in Nursing Medina College • Ozamis City Misamis Occidental SKILLS Proficiency in Word, Excel, PowerPoint TrakCare and HIS system  Data Entry High Quality, Fast and Reliable administration skills Excellent English communication skills (written, verbal) Outstanding hospitality/non-medical/customer service/people skills/ leadership skills VOLUNTEER WORK Patient Administrator - ISOLATION UNIT ( HOTEL )Apr 2020 - May 2020 Mediclinic Middle East • Dubai During the rise of COVID19 / pandemic , have 2 hotels under Mediclinic that are for Asymptomatic COVID-19 patients. - Novotel DHCC and The Palm - support to these facilities from 26th April – 9th May , were I was the first one to volunteer from our branch. Were we were responsible for : - Registration - Admission - Room allocation - Insurance verification and liaising approval - Pharmacy/Medicine dispense - Tracking every now and then authorized reports from Dubai Health Authority - Updating with doctors - Discharging / Transferring ( to hospital for urgent symptomatic ) admitted patients AWARDS AND RECOGNITIONS Certificate of Appreciation 2020 During the rise of COVID19 / pandemic , have 2 hotels under Mediclinic that are for Asymptomatic COVID-19 patients. - Novotel DHCC and The Palm -   support to these facilities from 26th April – 9th May , were I was the first one to volunteer from our branch.Were we were responsible for : - Registration - Admission - Room allocation - Insurance / Billing - Pharmacy/Medicine dispense - Tracking every now and then authorized reports from Dubai Health Authority - Updating with doctors - Discharging / Transferring ( to hospital for urgent symptomatic ) admitted patients Long Service Award Mediclinic Middle East – City Hospital Awarded for the 5 years of service from 2013 - 2018 TRAININGS ATTENDED Trakcare System -Mediclinic March 2021 Heart Saver CPR WITH AED ( AHA CURRICULUM ) - February 18 , 2014 - Mediclinic City Hospital Basic Telephone Skills - July 4 , 2015 - Mediclinic City Hospital HIS System -Mediclinic JUNE 2013 Pediatric First Aid ( Certified Pedia First Aider) - April 22 , 2013 - Tamani Hotel Marina , Dubai Marina , Dubai  Basic Life Support and First Aid Training - September 19-23, 2011 - DOH- HEMS ( Health Emergency Medical Service) - September 19-23, 20115 Opera System Training - Tamani Hotel Marina , Dubai Marina Telephone Handling Etiquette - Tamani Hotel Marina , Dubain Marina