Aubrey Rose Garcia

Aubrey Rose B. Garcia VIRTUAL ASSISTANT CONTACT -- ABOUT ME Employee who is dedicated to generate production and outputs. Focused and communicative individual possessing superb data entry, administrative tasks, and customer service skills. Offering almost 7 years of experience in BPO and 1 year providing quality general support to clients. EDUCATION Centro Escolar University Bachelor of Mass Communication Major in Broadcasting 2013 - 2015 SKILLS Data Analyzation Hotel Reservations SEO Data Entry Appointment Setter Medical Field Business Correspondence Proficiency in MS Office Basic knowledge in relevant software and tools such as Google Sheets, Outlook, Power BI Customer service and problem solving skills Time management and organization skills Strong communication skills Adaptability and flexibility to changing situations RELATED TOOLS Slack Monday.com Google docs / google forms Microsoft Office Microsoft Teams Microsoft Outlook Canva Ring Central VOIP ZocDoc Intergy Zendesk WORK EXPERIENCE Virtual Assistant- Bethpage OB/GYN January 2024 - November 2024 Acted as first point of contact and set appointments for prospective patients according to schedule availability. Cross check if the insurance is accepted in their preferred location. Modify or cancel patients appointment requests. Overcame objections using friendly, persuasive strategies. Ended up 20-40 bookings per day Quality Analyst - TaskUs 2022 - 2024 Expressing ideas, analysis, findings, and formulating recommendations, by means of clear and effective written and verbal communications. Client Analyst - TaskUs 2021 - 2022 Assisting with the development and growth of business by focusing on servicing clients and understanding the investment objectives and providing system processes and procedures. (BPO) Customer Service Representative TaskUs 2019 - 2021 Answer phone calls and attend to guests' requests to book rooms or events at the hotel. Check on the internal booking system and make the booking for the guest. Maximizing sales, occupancy and room rates as well as upselling all aspects of the hotel Obtain payment information and run credit/debit card payments when required. (BPO) Technical Support Representative Teleperformance, Masinag 2018 - 2019 (BPO) Hotel Reservation Specialist Teleperformance, Aura 2017 - 2018 (Non-BPO) Cashier Metro Gaisano 2016 – 2017 (Non-BPO) Sales Demo Toy Kingdom 2015 - 2016 CERTIFICATIONS SIX SIGMA TRAINING & CERTIFICATION - May 2021 Yellow belt training and online certification QA TRAINING & CERTIFICATION - June 2022 Certified Quality Analyst