Aubrey Kyla Laviña

AUBREY KYLA S. LAVIÑA Address: Phone: Email: Cabuyao City, Laguna-- SUMMARY I possess more than 3 years of administrative experience including data entry, billing and collections. I handled customer management and processing orders for Upland Distribution Inc in my work as an Encoder and Billing & Collection, and was accountable for correct invoicing practices. I also handled payments with the delivery team and maintained the financial systems, receipts etc. WORK EXPERIENCE Encoder & Office Admin, Jtnp Marketing July 2019 - Sept 2022 Processed customer information such as names, addresses, and product orders with virtual precision for linking ease of accessibility. Kept detailed records to maintain data integrity and comply with company protocol and regulatory mandates. Partnered with the delivery team to ensure orders were processed and delivered in a timely manner resulting in an increased level of customer satisfaction. Billing & Collection, Upland Distribution INC. Sept 2022 - Nov 2023 Coordinate with sales team to reclaim payments from customers and record all billing transactions. Created and sent product purchase invoices while adhering to contractual obligations of specific relationships. Updated the system with records to show payments as “paid”, keeping the data in sync and consistent. Responded to customer requests relating to payment complications and resolved all issues by providing a best in class solution to leave all consumers happy. Supported the creation of internal audits and validation checks. EDUCATION June 2015-June 2017 Associate in Computer Science AISAT College, Dasmariñas City, Cavite SKILLS Office Suite software Data entry Organizational Time management Corporate communications Team Collaboration Problem solving Administrative Support Attention to details Adaptability Basic Accounting Creativity