Aubrey Jade Batlangao

AUBREY BATLANGAO GET IN CONTACT Mobile: - Home: - Skype: live:.cid.14eec64f816c1ebc Email:- Zone 7 Dionisio St. Tanauan, Leyte Philippines PERSONAL PROFILE WORK EXPERIENCE I am a goal-oriented person who is (PART-TIME) ONLINE APP RESEARCHER & FACT ACCUMULATION passionate about what I do and is dedicated in delivering high-quality BNW COMMERCIAL (Australian Based Company) | June 2021-Present results. I am a hardworking and self motivated person who is responsible -Testing functionality of App in IOS and Android for every work I undertake. -Communicating with specific groups to collate information and user feedback -Prepares methodical and detail reports • • • • • • SKILLS SUMMARY CUSTOMER SERVICE REPRESENTATIVE MS Office. Word, Excel, PowerPoint Google Drive, Docs, Sheets, Forms, Slides Customer and email support Research Source checking, Google search Research; Fact Accumulation and basic app testing VOVA | October 2020-April 2021 OTHER SKILLS • • • • • • • • • Detail oriented Problem solving skills Initiative Time Management Learning and adaptability skills Organizational skills Communication skills Open-mindedness Quick typing skills -Resolve customer complaints via email. -Provide accurate, valid, and complete information by using the right methods/tools. -Assist with customer inquiries, refunds, and exchanges. -Handle customer complaints about the order and provide solutions and alternatives within the time limits and follow up to ensure resolution. -Records customer interactions, process customer accounts, and file documents. -Handles cancellation of accounts. -Communicating with customers in a friendly and calm manner. ASSOCIATE SECRETARY (SALES DEPARTMENT) GLASS AND ALUMINUM SUPPLY |September 2019- September 2020 -Receiving calls of customers purchase order, verifying payments and complaints -Performing outbound calls for prospective and potential customers. -Records daily financial expenses, refunds and prepare authorization payment. -Compile record receipts and organize according to dates. -Assist in twice a year actual counting and inventory of supplies. -Perform bank cash deposits for companies monthly and annual tax obligations. -Check amount for accuracy and issue a numbered receipt for each transaction. -Submit monthly reports of companies’ expenses and compilation of receipts. WORK EXPERIENCE STATISTICAL RESEARCHER/FIELD ENUMERATOR/MAP DATA COLLECTOR PHILIPPINE STATISTICS AUTHORITY |April 2018-December 2018 -Gathering data by conducting interview via phone and face to face interview approach for target households. -Distribute and collect surveys and record corresponding data in the system. -Communicate effectively with the target household to explain further the purpose of the survey or visitation. -Follow protocols, interviewing research subjects professionally and courteously. -Handle and protect confidential and sensitive data with integrity. -Attend to trainings and other meetings before enumeration. -Meet new people and conduct friendly but professional, disciplined conversations guided by scripts and training guidelines. -Handles different type of people and different areas. -Prepares report and submit on deadlines. FINANCIAL ANALYST/DATA ENTRY KEYER FREIGHT PROCESS OUTSOURCING SOLUTION INC. |June 2017-February 2018 Credit Safe United Kingdom Account -Verifying, categorizing and data entry on financial statements. -Validating the business or company if active and dormant. -Records all received reports and input in the system accordingly. -Analyze sections of financial statement and check for missing data. CUSTOMER SERVICE REPRESENTATIVE APAC CUSTOMER SERVICES, INC. | January 2012-December 2012 -Resolve customer complaints via email. -Greet customers warmly and ascertain problem or inquiries. -Take payments information and other pertinent information. -Handles cancel and upgrade of accounts. -Work with customer service manager and to work as a team. -Assist with customers complaints and other issue in the delivery. DATA ENTRY CLERK WEB TREKKER INTERNET CAFÉ | December 2004-December 2011 -Responsible for compiling, sorting and processing data or documents received. -Entering accurate data at the same time following all regulations and maintaining confidentiality as part of the job. -Filing and making paper copies. - Entering data from customers document to a computer data entry system. -Checking works for errors or duplicate entries before printing documents. -Completing data backups for any unexpected interruptions. -Maintaining a friendly and professional approach with customers. EDUCATION HISTORY EASTERN VISAYAS STATE UNIVERSITY Bachelor of Science in Entrepreneurship |- - External Vice President, Junior Asia Pacific Entrepreneurs - Class President for (4) consecutive years. INTEREST AND HOBBIES -Reading non-fiction books -Sports and wellness: Running, Biking and Yoga -Travel and outdoor activities -Listening to music -Gardening and Home Renovation