Aubrey Catague

Aubrey Catague City Address: Purok Mahigugmaon, Bagacay, Dumaguete City, 6200 E-mail:-Mobile no.:- Profile I have a total of 10+ years’ work experience in business process outsourcing industry. Self-motivated, team player, reliable and very dedicated person when it comes to work. Very punctual, well-organized and task driven. I worked as a: Document Analyst Team Leader Trainer Proof Reader Quality Assurance/Checker 24/7 Chat support Resume/Curriculum Vitae Verifier Data Entry Service Delivery Consultant Objective I want to push myself to strive hard and be an asset of the organization. I seek challenging opportunities where I can fully use my skills for the success of the company. Education June 2002 – March 2007 Bachelor of Science in Commerce Major in Business Computer Application Foundation University Work Experience Outsourcing Wizard /Online Job, Australia November 1, 2016 – Present Service delivery consultant Formatting curriculum vitae for the candidates. Pick up and read emails from the client. Identify the appropriate template. After identifying the template to be used, CV is formatted base on business guidelines. Doing spell check. Once done, email is replied to attaching Client Branded CV. Additional tasks: Lead generation and data mining. Searching for the contact information, company website, job title, location and twitter account through LinkedIn. Outsourcing Wizard /Online Job, Australia May 8, 2012 – November 1, 2016 Verifier/Transcriptionist To check applicant’s resume/curriculum vitae versus the data generated by the system To ensure correctness/completeness of the data To fill up the missing data in the system Teletech Dumaguete March 3, 2014 – March 10, 2016 Customer Service Representative/Chat Support Help clients/members with their logins, cancellation requests and other general inquiries Sends password reset link and gives the correct user name. Troubleshooting of the mobile app (ios and android) and computer. Billing concerns. SPi GLOBAL, Bagacay, Dumaguete City, Negros Oriental, Philippines June 05, 2006 – March 2, 2013 Proofreader/Typesetter/Trainer/Teamleader –Supervisor 1/QA Analyzes and transcribes correction from authors Proof reads and lay outs article & manuscript from authors Motivate the team members to perform their task. Reports team status and progress to the Supervisor every week. Act as facilitator and timekeeper in our team meetings. Lead the team in producing the development cycle report. Handle 10 team members in my team. Answer questions and queries from my team members. Answer inquiries from the Supervisor, Production officers, Technical team, Production Managers and co-Team leaders. Send inquiry to the Production Officers through email. Answer calls from the Production Editors (based in Manila). Sustainable Partnership for Energizing Entrepreneurial Development Business Assistance Center, Foundation University, Dumaguete City October 2005 – January 2006 On-the-Job-Training Works on loan accounts and other financial assistant accounts. Skills and Knowledge Communication Skills: Can speak English, Tagalog and Ilonggo. Computer Skills: Microsoft Word, PowerPoint, Excel, Outlook Office 365, Researching and Advent 3B2. References MALOU BARTOLOME Service Delivery Consultant OUTSOURCING WIZARD, Australia (Online Job- Anselma Alpas Manager TELETECH, Dumaguete (Weight Watchers Account- Jonnah Fe Locsin Team Leader / Supervisor TELETECH, Dumaguete (Weight Watchers Account-