Aubrey C.Alojado

AUBREY C. ALOJADO Block 22 Lot 20 Greenmark Homes Malagasang II-B Imus Cavite -- PERSONAL INFORMATION: Date of Birth: March 13, 1985Place of Birth: Pasig City Color of the Eyes: BlackColor of the hair: Blonde Religion: Roman CatholicCitizenship: Filipino Mother: Salvacion AlojadoOccupation: None Father: Rolando AlojadoOccupation: None EDUCATION BACKGROUND: ELEMENTARY:Year Graduated: 1998 Holy Child Parochial School HIGHSCHOOL:Year Graduated: 2002 Arellano University COLLEGE: Polytechnic University of the PhilippinesYear Graduated: 2006 Bachelor in Cooperatives Major in Education and Community Development WORKING EXPERIENCES: COMPANY NAMEYEAR OF EMPLOYMENT Ambergris Solutions IncorporatedOctober 2005-Janauary 2007 Accounts handled: Dell Spare parts sales (Inbound Sales) Dell preferred account (Inbound Customer Service) Tasks: Handling sales for spare parts Dell computers, trouble shooting and cross selling. For customer service handling tracking for deliveries, damages and returns. APAC Customer Service IncorporatedJuly 2007-June 2009 Accounts handled: Wellpoint Next Rx (Customer Service) Tasks: Handling claims overriding for Pharmacy benefits. Sykes Asia IncorporatedAugust 2008-July 2012 Accounts Handled: Alltel Telecommunication Company Prepaid and Postpaid support Tasks: Handling phone credit, basic trouble shooting, disputes and billing concerns. Kodak Gallery Chat and Email support Tasks: Handling Chat support for order processing and creating designs. Handling Email support for lost orders, damages and returns. Capital One Credit card activation and Sales Tasks: Responsible for credit card activation Cross selling additional Capital One Products And Services. Expedia Hotels.com Hotel Reservation Tasks: Handling Reservations and handling tracking for nearest hotels. 24/7 Philippines IncorporatedJuly 2012-June 2014 Optus Telecommunications Inc. Tasks: Handling sales for home phone and internet bundles. Mobile and pocket Wi-fi. VXI Solutions IncorporatedJune 2014-December 2016 American Express Tasks: Handling credit card, disputes, billing Concerns and rewards and perks. TRAINING AND SEMINARS ATTENDED:DATES ATENDED: Uplifting the life of the poorest of the poorAugust 6, 2002 Held at the Polytechnic University of the Philippines Library and Learning Center Basic Cooperative knowledge and accountingSeptember 25, 2002 Held at the Polytechnic University of the Philippines Library and Learning Center Ambergis Solutions English and Accent TrainingOctober 5-November 4, 2005 Dell Computers Spare Parts Product TrainingNovember 7-December 2, 2005 Dell Americas Business Unit Product TrainingNovember 6-December 1, 2006 Wellpoint Next Rx Product TrainingJune 5-June 30, 2007 Alltel Prepaid Customer Service Support TrainingAugust 25- September 26, 2008 Alltel Postpaid Customer Service Support TrainingOctober 6-October 31, 2008 Kodak Gallery Email and Chat support TrainingNovember 2-November 27, 2009 Capital One Activation Product TrainingMarch 1-March 26, 2010 Expedia Product TrainingApril 2-April 27, 2012 Optus Home phone and InternetJuly 16 -August 17, 2012 Product and Sales Training American Express Product TrainingJune 9-August 29, 2014 CHARATER REFERENCES:Contact Number: Jerryl Lou Esquivel- Team Leader 24/7 Philippines Incorporated Rochelle Gamac- Quality Team Leader VXI Solutions Incorporated Timothy James Dela Calzada- Team Leader for Recruitment Vxi Solutions Incorporated