Aubrey Ann Palor

• Speakertunity

Virtual Assistant – Part Time

Responsibilities Includes:

*   Updating contact details of Speakers
*   Looking for qualified speakers for a specific summit

Customer Care Coordinator (Mortgage)

*   Processing mortgage payment
*   Updating borrower’s contact information
*   Sending mortgage documents upon borrower’s request
*   Providing updates for their applied Modification
*   Walkthrough borrower’s to Ocwen website 

Insurance Service Representative- Lincoln Benefit Life

*   Providing claim status (payment info and/or reasons for the denied claims
*   Requesting for adjustments for claims processed incorrectly
*   Contacting the patient’s Home plan for verification if the claim processed correctly
*   Contacting the provider’s (i.e. Doctors, Billing Dept, Medical Group) if there’s any update or if the case was resolved

Medical Bill Representative- Guardian Life Insurance Company of America

*   Providing patient’s eligibility including the effective date or termination date to the providers i.e. Doctors, Billing Dept, Medical Group)
*   Providing the patient’s benefits including the patient’s responsibility (copayment, deductible) and how much their plan will cover

Customer Service Representative- Travelers (Personal Insurance)

*   Updating mortgagee clause for their Home|Auto Insurance
*   Sending Policy documents to third party agent upon request
*   Analyzing any disputes for borrower’s policy insurance

Customer Support- EBAY North America

*   Assist customers with orders placed through EBAY, providing order status and filing shipping claims
*   Resolve and respond to customer disputes filed with eBay, regarding an order placed
*   Requesting for adjustments for claims processed incorrectly

Customer Service Representative- SAGE

*   Upselling for their software used for payroll
*   Providing information when will their subscription ends
*   Updating customer’s contact details