AURELIO I.
CASTRO III-
95 Jacob St., Area 2, Velasco Subdivision
Barangay San Fabian, Echague
Isabela, Ph. 3309
Education
Bachelor in Broadcast
Communication
Polytechnic University of the
Philippines
Work Experience
The New Workforce - Customer
Service / Lead Generation Officer
April 2023 to July 2023
Customer Support
Lead Generation Representative
Appointment Setter
Kinetic AU - Quality Assurance/
Admin Support
June 2022 to Oct 2022
Support/ SME
Tech Support
Online Proctor
Examity - Proctor
May 2020 to Jan 2022
Support/ SME
Tech Support
Online Proctor
Q-Empowered
Graphics/Admin Support
Feb 2021 to Sept 2021
Admins Support
Customer Support
Lead Generation
-
Energy Australia - CSR
June 2015 to May 2016
Customer Service Representative
Onsite Technician Dispatcher
Refunds & claims
Dell - CSR/TSR
May 2014 to July 2015
Customer Service Representative
Technical Service Representative
Dishnetwork - CSR/TSR/Trainer
July 2011 to December 2013
Onboarding Specialist - Product and
operation instructor for New Hire
Level 3 Technical Support
Representative
Level 4 Customer Service
Special Teams for Advance Billing
(Bundled Account)
Every Nation Philippines Sound & Visual Technician
May 2005 to June 2011
Sound Technician
Audio Visual Production Technician
Instructor, for Training and Orienting
Volunteers
Trainings Attended
General Virtual Assistance Course
December 21, 2021
GRAPHIC DESIGN USING PSD & VECTOR
June 17, 2022
Graphics Design using Adobe Express
February 10, 2023
*All training conducted and certified by
Department of Information and Communication technology
