Atul Temurnikar

Flat No: 1, SnehbandhanCoop. Hsg. Society, Gen. Arun Vaidya Nagar, Poornima Stop, Nr. Dwarka P.O., NASIK (Mah.), PIN:- (mob.),- (Mob.) E-Mail address:-AtulTemurnikar OBJECTIVE: To learn and gain knowledge for enhancing interpersonal skills, implement new ways & techniques to improve quality of work, with strict adherence to professional ethics & official code of conduct, & consistently meet the desired level of performance. CAREER PROFILE: Considerable experience & interest in ITES/BPO/Service Industry. Sales, Marketing, Business Development: Exp. in marketing products, concepts, & services. WORK EXPERIENCE Duration: November 2016 to Present (Location: Nasik-Maharashtra). Freelance Content Development, Transcription, data entry, data-processing work (Contract/Commission basis). As a freelancer registered on Job Portals & websites like Upwork, Freelancer, etc as a Service Provider for content development, data entry, transcription and data-processing projects on a contract basis for updating, transcribing, translating, or editing the content/data provided/generated as per the policies & prescribed format for the client organization/concern. Duration: April 2016 to September 2016 Company: Amazon Development Center, Pune Answering customer queries regarding products displayed on Amazon.in. Coordinate with logistics and concerned departments to ensure timely delivery of products ordered online. Assisting customers in booking/canceling orders & expediting delivery of consignments. Duration: May’2013 to September’2013 Company: Internet Cowboys’ Software Pvt. Ltd., Nasik Providing assistance to the existing clients regarding software and its features through chat support. Providing technical support and up-selling higher licenses and features to existing clients, as and when required. Duration: April’ 05 to July’06 Company: Dell International Services, Hyderabad. Designation:Technical Support Associate (BPO) Undergone the training program for effectively and efficiently troubleshoot the issues raised by US customers regarding Computer Hardware and Printers. Actively participated in training program for enhancing communication skills and customer handling skills. Cleared voice & accent certification & assessment with an excellent score. Trained to make an optimum use of internal and external tools available to diagnose and troubleshoot the root cause of the technical issue reported by the caller. Duration: Aug’ 04 to Jun’ 05 Company: Wipro Spectramind Pune. Designation:Technical Support Associate (BPO) Undergone the training program for effectively and efficiently troubleshoot the issues raised by the US and Canada based customers regarding computer hardware and Internet connectivity. Actively participated in call barging and call calibration sessions on the shop floor to practically learn and understand method of improving call quality. Soft skills training including accent neutralization, sentence construction, pronunciation, voice modulation, telephone etiquettes etc. along with extensive process/technical training. Duration: Feb’ 2000 to Dec’ 2000 Company: C.L. Chandrakar Memorial Hospital, Bhilai (C.G.) Designation: Front Office Executive / Customer Care. Preparation of In/Outpatient admission/discharge record, duty rosters for subordinate staff. Responsible for a prompt and efficient customer service, and ensure the safety of patients in emergency cases, and cater to their requirements in the best possible way. Receiving all the emergency incoming phone calls and to respond to them immediately and efficiently. Resume Summary Experience in technical support (voice process), well organized and good at multitasking, good typing speed (40 wpm), team player and able to work efficiently in a fast-paced environment. Good problem diagnosis & resolving skills & excellent communication skills. Self-motivated, & consistently enhancing technical & interpersonal skills by making optimum utilization of tools & resources available both in and out of the workplace. Educational Qualification & Computer Proficiency: Passed the Intermediate, HSc, (Twelfth) examination in first division conducted by the National Institute of Open Schooling in the Year 2002. Pursuing Graduation from IG National Open Univ. (Correspondence mode/Online). Advance Diploma in Information Technology from Silicon Computer Education, Indore in the first grade in the year 1999. (Six-month diploma from a Private training Instt.). Passed the Certificate in Computing examination conducted by IGNOU in 2004 securing 66 percent marks in first division. Pursuing online certification in H/w & Networking. Thorough knowledge of MS-Office Applications, relevant windows software/applications, and (MS Word, Access, PowerPoint & Excel) .Typing speed 40-50 w.p.m. 99% accuracy. Familiarity with Computer H/w, Printers, Networking basics, ISP/Internet connectivity related issues & troubleshooting methodology. Last Drawn Salary:2 Lac Approx. Per Annum including Incentives (14-15K PM Net). Total Experience:5Years 8Months. Ten months (total exp.) in Intl. Call Center (BPO). Personal Details: Father’s Name: Mukund.V. Temurnikar Date of Birth: 17th February 1975, Place of Birth : Bhilai (Chattisgarh) Marital Status: Bachelor/unmarried male. Nationality: Indian National Languages (ability): English (Proficient), Hindi (Proficient), Marathi. Hobbies & Interests: Playing & watching cricket, reading informative literature, sight seeing, surfing the Internet, solving crosswords and puzzles, participating and watching quiz shows, traveling, listening to melodious music, watching movies and television shows. Declaration I hereby, declare that all the information being furnished above is true to the best of my knowledge. I understand that if any information furnished above is found to be misleading / untrue / invalid, may lead to my termination from the employment / appropriate action. Place: Nasik (Maharashtra)Signature/Signed by Date: (T. Atul Kumar)