Atobijuloluwa David Olakunbi

Through my years as a customer service officer, I have developed the ability to understand the specific needs of customers at any given moment. These needs may involve either the products or services offered or assistance in resolving issues related to them

I have worked as an inbound customer care agent for a telecommunication agency (Airtel NG). My task were to receive customer's enquiry and complaint, providing them solutions or escalating for further attention when neccesary.

I aso cross-sell best match products of the organisation to customers.

I have worked as frontline customer service officer for a Fintech/Bank (Alat by Wema). Paid attention to customer's writing and verbal requests and instructions, take the through the process of onboarding on the app and assisted in resolving issues with my ability and escalating the ones that need technical attention.

I have experience with a couple of CRM platforms, such as Avaya, freshdesk, finacle and many more. And I am open to learn more.

I am proficient in all Microsoft office tools.

I am currently undergoing a training in data analysis.