Atiyah Petersen

 Atiyah Petersen - Highly motivated and results-driven Customer Service Representative with extensive experience in customer support, administration, and digital marketing. Adept at handling high-volume inquiries, resolving issues efficiently, and delivering exceptional customer service. Strong multi-tasking and communication skills, with a proven ability to meet and exceed performance targets in fast-paced environments. SKILLS • Customer Service & Support • Multi-tasking & Time Management • Verbal & Written Communication • Confidentiality & Security Compliance • CRM & Ticketing Systems (Salesforce, Freshdesk) • Technical Support & Troubleshooting • Digital Marketing & Social Media Management • Appointment Setting & Client Engagement EDUCATION Graduated High School Name: Glendale High Last grade passed: Grade 12 Year: 2008 Business Administration : Knowledge Quest 2010 PROFESSIONAL EXPERIENCE Customer Service Manager Teleperformance – Cape Town, South Africa May 2017 – July 2023 Led coaching sessions to enhance customer experience, increasing satisfaction scores by 30%. • Provided timely support via multiple communication channels, resolving customer inquiries efficiently. • Conducted data analysis to identify workflow inefficiencies and optimize service delivery. • Developed training materials and facilitated onboarding for new employees. • Collaborated with internal teams to improve customer engagement and retention. Executive Administrator African National Congress - Cape Town, South Africa August 2012 - May 2017 • Managed high-volume email correspondence, flagging critical issues for leadership. • Organized and facilitated meetings, setting agendas and ensuring timely follow-ups. • Processed and managed travel arrangements and expense reports efficiently. • Developed and maintained strong relationships with stakeholders to improve communication. • Assisted in multiple projects to streamline internal operations. Digital Marketing Manager (Side Business) • Infinity Processing System - Cape Town, South Africa • May 2019 – Present Developed and implemented social media strategies to enhance brand visibility and engagement. • Created marketing materials and outreach presentations to attract and retain customers. • Managed digital campaigns and analytics to optimize online presence and growth. • Provided customer support and product education to improve user satisfaction. WNS - Cape Town, South Africa February 2010 - March 2012 • Provided technical support, troubleshooting, and issue resolution for customers. • Maintained accurate records and ensured clear communication between customers and technical teams. • Delivered tailored solutions to enhance customer satisfaction and product usability. Education & Certifications • Real Estate Course (In Progress) – Keller Williams • Property Management Certification (2024) – Alison • Virtual Assistant Certification (2024) – ALX Africa • Project Management & Business Administration – Knowledge Quest REFERENCES • Teleperformance: Maxine Johnson Contact Number: - African National Congress : Aziza Etalla - Technical Support (WNS) Fayrooz Limbada -