Atinuke Kareem
Virtual Assistant | Customer Operations Specialist-LinkedIn
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Female
Skype
SUMMARY
Proactive Virtual Assistant with over 3 years of experience enhancing operational efficiency and client satisfaction
in remote settings. Expertise in process improvement, data analysis, and CRM management, leading to measurable
productivity and revenue growth outcomes. Adept at managing high-volume tasks, optimizing workflows, and
delivering exceptional support to global teams. I am committed to leveraging technical tools and innovative
solutions to exceed organizational goals.
CORE COMPETENCIES
Administrative Expertise: Calendar management, travel coordination, workflow optimization, process
streamlining.
Customer Relations: Client onboarding, Inquiry resolution, client retention strategies, CRM implementation.
Technical Expertise: Salesforce, HubSpot, Google Workspace, Microsoft Office Suite.
Remote Collaboration: Cross-functional teamwork, Task prioritization, project management.
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WORK EXPERIENCE
VIRTUAL ADMINISTRATIVE ASSISTANT
CIAD ENTERPRISES LIMITED
Implemented a comprehensive task prioritization system, ensuring on-time delivery
for over 150 projects.
Optimized workflows using Google Workspace tools, reducing delays by 45%.
Increased team productivity by 30% through detailed project reporting and workflow
optimization.
2023/09 – 2024/10
Remote
CUSTOMER SERVICE REPRESENTATIVE
Tee Logistics
Improved customer retention by 25% through tailored support and proactive client
engagement strategies.
Analyzed client feedback, collaborating with product teams to implement features
boosting user satisfaction.
Resolved 70+ daily customer interactions with 98% accuracy and satisfaction scores.
2023/01 – 2023/11
Remote
SALES REPRESENTATIVE
SMART ELECTRONICS
Surpassed quarterly sales goals by 15% by deploying data-driven outreach and
targeted marketing strategies.
Enhanced client engagement by 35% through effective presentations and customized
sales campaigns.
Maintained a competitive 35% conversion rate while building lasting client
relationships in a fast-paced environment.
2022/02 – 2023/01
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KEY ACHIEVEMENTS
Achieved a 30% increase in team efficiency through administrative process redesigns.
Successfully managed 500+ customer inquiries within tight deadlines, maintaining a 98% satisfaction rate.
Contributed to a 25% growth in sales revenue via innovative lead-generation campaigns.
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EDUCATION
Bachelor of Science (B.Sc) In physics and materials science
Kwara state university
Project Highlight: Engineered a 12V mono-crystalline solar panel setup to power
household appliances.
2019 – 2023
Kwara, Nigeria
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CERTIFICATES
Certified Virtual Assistant
(CVA) | 2024
Diploma in Sales Management |
2022
Interpersonal Skills Diploma |
2023
SKILLS
Customer relationship management
(CRM)
Time management and multitasking
Calendar Management
Sales strategy development and execution
Data management and entry
Meeting scheduling
Lead generation
Travel Arrangements
TECHNICAL SKILLS
Productivity Tools
Microsoft office Suite
(Word,Excel,Powerpoint),Google
Workspace(Docs,Sheets,Slides,Gmail)
Communication Tools
Zoom
Google Meet
Microsoft Teams
Programming language — Beginner
python
Project Management Tools
Asana
Trello
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CRM Tools
Salesforce
Hubspot
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LANGUAGES
English
French
