Athina Esteban

MARIA ATHINA GRACIA HABAL ESTEBAN 75 M.L Quezon St. Barangay Kay Buto Tanay Rizal Philippines 1980 - /-Objectives Be able to showcase my five years and counting customer-related, sales, marketing & operations expertise in FMCG, Hotel & Resort industry, while creating a working environment that allows an enjoyable balance of work and life. Formal Education Tertiary: Polytechnic University of the Philippines, Sta. Mesa Manila- Bachelor of Science in Tourism Management Supplemental Course: PIMSAT Colleges, Inc., Dagupan Philippines (Second Semester-) Secondary Education (28 units) Personal Details Place / Date of Birth: Nationality: Marital Status: Gender: Height / Weight: Athens, Greece / 18thAugust1992 Filipino Single Female 165 cm / 48 kg Additional Information Qualifications: Energetic, willing to learn new things, fast leaner, can work under pressure, high customer service skill, positive thinker & attitude, highly trainable and open to all opportunities. Detail oriented. Leader & follower that can work under less supervision. Interests: Travelling, reading books, diving, snorkeling Personal Skills: Able to perform multi-tasking, team player and can easily adapt new environment Socially active and has good interpersonal and communication skills Strong negotiation skills Self Assessment of Language Skills able to speak and write proficiently in English. Able to fully understand English conversation, intermediate Thai language skill (speak) Others: Software: Advance Open Water Diver Salesforce, Slack, Outlook, Office 360, Excel, Powerpoint, Adobe, Quickbooks, HubSpot Fidelio, Amadeus. Working Experiences Hospitality Depot Pvt., Ltd. 3rd Floor Semi Deal Building Chandhanee Magu Male’ Maldives Brands: Sun Bum, Blendtec, Wearertech, Strahl, Zumex, Ripples, Hokare, Front of the House, Jet Chill, Hoshizaki, Falcon Sales and Marketing Executive / March 19, 2018 – February 15, 2021 •Key account holder of 60-luxury resort in Maldives •Create sales strategies and tactics into winning more sales and customer, which leans towards the objects •Generate quotations, invoices and other related documents via Quick Books •Be in touch with all resort departments and make sure that they are aware of the products the company have; do the up selling in any given chance. •Widen the network of business by targeting and closing new resorts and non-active customers •Planned and execute marketing activities monthly or any special event for all products. •Log all sales information and updates of pending and open opportunity using Salesforce & HubSpots •Coordinate with colleagues via Slack •Assist other co-officemate for other maters work related and if needed lead and direct the delivery teams for the operations matters. •Be a helping hand and lead the search for new and possible supplier and new products •Assist in logistic part, coordinating with the supplier until the items arrives in Maldives •Initiate the product costing, specially the pre-order ones and suggest it to the Management along with the selling price •Do little accounting in terms of invoicing, credit notes and other documents and jump in with the payment matters if needed. •Direct reporting to Director of Sales and Marketing & Managing Director for all matters •Be in line with monthly target and reach the yearly target of Sales Italthai Hospitality Co. Ltd (TWG Tea & Perrier) Italthai Building New Petchburi Rd Bangkapi, Huay Kwang Bangkok Brands and Products: TWG Tea, Perrier, Wines, Fruit Juice Assistant Marketing Manager, Tea Connoisseur & Trainer/ July 11, 2017 – February 28, 2018 • Handles Event of TWG Tea & Perrier Mineral Water; paper works, planning, coordinating to warehouse, delivery, event itself, after event closing, inventory of items left and report after the event (presentation) • Accompany Sales Team in proposing TWG Tea with new target hotels around Bangkok area • Conduct Tea Training for new and existing Hotel & Restaurant customers • Do Marketing collateral and advertisements • Plan and create social media posting monthly with theme and promotional to both Facebook and Instagram • Share and brainstorm ideas and possible likings to the next promotion • Update Tea Connoisseur Menu list in all shop branches (Thailand), coordinate with the graphics and shop personnel • Report directly to Marketing Manager & Director • Suggest new beverage ideas that might possible work in the shop to uplift the sale and draw customers • Create Hotel & Restaurant yearly promotional plan for TWG Tea • Submit the monthly report plan that’s shows the number and activities of all product lines • Cost controller for the marketing budget of sales team whenever they need any materials to support to their customers before handling over to the Marketing Director • Assist Wine project if needed • Assist Marketing Manager in all events that will happen in the salon and boutique for marketing promotions • Arrange the monthly photo with photo ideas to be taken • Re-check all agreement if all information is well written and conditions are stated clearly before proceeding • Overall, see the operations of marketing team if the Manager is not around Assistant Operations Manager / October 13, 2016– July 10, 2017 • Key Account person for selected top & 5 stars hotels in Thailand • Look after all inquiries and further assistance to customers and issue proposal, quotations for existing and new customer • Research and contact for new potential and target customer • Day to day operation of all products SKU (Wine, Perrier & Vittel, TWG Tea & Fruit Juice) • Issue Sales Order using Navision System • Coordinate with the Warehouse for all delivery and other concern • Work closely with accounting for the revenue report, cost controller for internal expenses • Monitor and update day-to-day sales revenue of the team & one stop service with all information needed • Generate weekly, monthly and yearly sales report of Wholesale Department • Assistant to Sales Director & Area Director • Place order to Principal supplier in Singapore Sales Executive – Customer Service / October 13, 2015 – October 12, 2016 • Do all sales order to product delivery (via Navision System) • Back of the house team player, balance sales report with accounting • Follow up order and coordinate with existing customers (5 Star Hotels & Resorts) • Assist in communicating with new potential, target and open customers • Assist all information needed by the whole department • Inventory of stock (from time to time) & Brainstorm in placing order with the Principal • Do monthly report revenue for Monthly Meeting with the company owner and CEO Rawi Warin Resort &Spa 139 Moo.8,Koh Lanta Island, Krabi 81150,Thailand Reservations Sales Executive / September 22, 2014 –September 30, 2015 • Follow up and built good relationship with the tie-up Travel Agencies • Monitor room availability for online agents • Report all information regarding bookings, concerns and other inquiries to the Manager – Sales • Make updates and new promotions • Do all bookings via Fidelio and follow up special request from guest and agents Travel Wide Associate Sales Philippines, Inc (General Sales Agent – Ethiopian Airlines) Unit 817 The Peninsula Court Bldg. 8735 Paseo de Roxas Ave Makati,City Sales Executive / February24,2014 –August 24,2014 • Prepared daily, weekly and monthly report - sales calls and accomplishment report. • Research and work out other resources that can be considered as a target. • Follow up and built good relationship with the tie-up Travel Agencies • Report all information regarding bookings, concern *References are available upon request*