Athina Cyril Bulacan

ATHINA CYRIL C. BULACAN #27 Blk 2 Lot 8 Molave Subd., Gen Ordonez St. Marikina Heights, Marikina City Contact no- /- E-mail address:- ­­­­­­ OBJECTIVE To work in an organization wherein I can make significant contribution and can provide me the opportunities of enhancing my knowledge and skills. WORK EXPERIENCE: Customer Service Representative (Chat & Email) Genpact (March 14, 2022 to Present) Duties and responsibilities In my first year, handled customer that are having issue logging in to their social media account. Assisting them on the process on how to gain access to their account again. Then I was transferred to a different account a communication tool company and in there we assisted high profile users that are having issues in using their application like issues in creating using groups, missing members, users being unable to open their account, users not being able to properly provision their users using Azure, Gsuite and other integration app. We also assist customers using postman and Github. Chat Support Representative / Teammate TaskUs (October 13, 2016 to December 15, 2021) Duties and responsibilities: Answering client concern regarding the problem with their account and assisting in updating their account details Data Lifter / Data Encoder Imagenet (August 2, 2016 – September 6, 2016) Duties and Responsibilities: Lifting data from one document to another Business Process Delivery Associate (Data Analyst) Accenture (March 19, 2012 – April 15, 2016) Duties and Responsibilities: Installation of plans requested by the client, providing rates for each plan and enrollment of the members in the system. Grade School Teacher The Spectrum School for Young Children (June 2010- May 2011) Duties and Responsibilities: Teaching Math, Science, Sibika, Values and Computer to Grade 1 & 2; Preparing lessons and activities; Preparing tests and computing Grades of Students RELEVANT SKILLS Monitored best stocking levels and identified over age inventory Knowledge in Workplace and Work Account troubleshooting Knowledge in Postman, Github, Microsoft Azure, OneLogin, Okta integration Set up and maintain automated data processes Proficient in Microsoft Office – Word, Excel, Powerpoint Can type at least 45 words a minute 95% Accuracy Proficient in English and Filipino, written and oral Stenography TRAINING AND CERTIFICATES QCPL Online Basic Japanese Language Class Certificate of participation on National Clean Up Day (September 17, 2016) Licensure Examination for Teachers Passer (October 2009) English Proficiency Course Practice Teaching (On-the-Job Training) Office Clerk (On-the-Job training) EDUCATIONAL BACKGROUND Tertiary Polytechnic University of the Philippines Bachelor in Business Teacher Education May 8, 2009 Secondary St. Matthew College Ampid II, San Mateo Rizal April 2, 2005 Elementary Parang Elementary School Parang, Marikina City April 13, 2001 PERSONAL INFORMATION Age: 34 Birthday: March 11, 1989 Gender: Female Civil Status: Single Weight: 150 lbs Height: 5’3 Religious view: Christian Language Spoken: English and Filipino REFERENCE: Catherine Migalbio Team Lead Genpact- John Rico Patagan Operations Manager TaskUs- Rea Geminiano Team Lead Genpact- Rodolfo Mabini Implementation Consultant Accenture-