Athena Paguia
Novaliches, Quezon City • -‑9040 • -
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Experience
Store Manager, 05/2019 - 07/2023
Rotico Food Products – Mangaldan, Pangasinan
Fostered positive relationships with customers and suppliers.
Resolved complex customer enquiries, disputes and complaints.
Evaluated team performance and handled disciplinary actions.
Hired and trained employees to deliver store goals.
Revamped store appearance and displays to reflect seasonal trends and promotions.
Trained and supervised team to give quality service.
Delivered quality service with friendly and professional demeanour.
Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
Implemented theft prevention measures to reduce store losses.
Organised files to support efficiency and traceability.
Managed complaints with calm, clear communication and problem-solving.
Administrative Staff, 2016 - 2023
Rotico Food Products - Mangaldan, Pangasinan
Clerical work
Developed team communications and information for meetings.
Troubleshot problems and diagnosed system faults.
Organised files to support efficiency and traceability.
Quality Control Officer, 2016 - 2017
Rotico Food Products - Mangaldan, Pangasinan
Ensured that the produced peanut brittle was consistent with the company's standards.
Assessed safety practices in action and injury and incident trends to prepare accurate reports and identify areas for improvement.
Tested equipment, machinery and instruments to assess proper functioning.
Executive Assistant - Legal Secretary - Office Manager, 05/2006 - 03/2013
Alan F. Paguia Law Office - Manila, Philippines
Proofread legal documents and articles.
Transcibed important audio.
Maintained organised filing systems for court records, reports and agendas.
Handled all telephone calls, meeting plans and conference organisation requirements.
Filed pleadings with court clerk, adhering to stringent deadlines and protocols.
Researched public records, reports and legal filings to locate persons and compile case information.
Displayed superior confidentiality in all mail, telephone and in person communications.
Maintained master calendar for client appointments.
Carried out legal research to compile evidence for cases.
Exceeded goals through effective prioritisation and consistent work ethic.
Education
Bachelor of Arts : Journalism, 06/2003 ‑ 05/2008
The Manila Times School of Journalism - Manila, Philippines
Skills
Results-based leadership
Customer experience
MS Office proficient
Conflict resolution skills
Team leadership
Highly responsible and reliable
Team supervision
Safe driving practices
Confidentiality and discretion
Excellent communication skills
