Atere Oluwaseyi

PROFESSIONAL EXPERIENCE MELLANBYTRUST, Victoria Island, Lagos. Relationship Manager Manager | Aug 2020 till date • Working with the investment advisory unit to obtain daily weekly and Longer-term stock picks. Oluwaseyi Atere • Fundamental analysis and research on target stocks using online global investments advisory platform to gather data. 35, Oyedele Ogunniyi Street, Anthony Village, •. To understudy the Nigerian investment ecosystem with respect to advising clients Lagos State. • Increasing the company’s client list. Tel:- Mail:- INVEST BAMBOO, Lekki, Lagos. Date of Birth: 26th May, 1994 Customer Support I Oct 2019 -Aug 2020 • Onboarded customers on the US stock exchange space and ensuring good customer experience. • Resolved and de-escalated customers' complaints by solving issues quickly, in order to achieve high level of customer satisfaction. • Placed outbound calls to provide resolution to customer issues, and escalate to the product team when necessary. • Created and adopted measures to communicate and project quality assurance and services as regards content and product—US stock Market. IROKOTV, llupeju Oshodi, Lagos. Telesales Team Lead (Outbound Call center) / Dec 2017 - Oct 2019. • OBJECTIVE To take advantage of my customer experience, support and sales skills to bring lots of value to customers as regards product. Becoming a professional in this field, going to work in dynamic working environment with challenge to self development and contribute to the development of your company. Enhanced direct sales by motivating team members as they place calls to inform existing customers about new arrivals in the company and encouraging them to make sales. • Ensured that team members follow up sales delivery to customers and inquire about their user experience of goods purchased, and using their feedback in rating customer satisfaction. • Ensured proper documentation in the information system in due time and checked through them for accuracy. • Interacted closely with team members in the course of work to ensure everyone is carried along and updated on work progress in order to achieve maximum results. • Closely monitored and conducted quality control measures and trainings on calls made by team members to ensure that customers are efficiently assisted. • Evaluated sales records periodically to make balances and ensured that sales figures tally with numbers of goods sold. TKC INTERNATIONAL COLLEGE, llupeju, Palmgroove, Lagos. English and Literature Teacher/June 2012 - August 2015. ・ Planned, prepared and delivered instructional activities that facilitate active learning and experiences of English and Literature. • Developed schemes of work and lesson plan. • Established and communicated clear objectives for all learning activities. ・ Identified and selected different instructional resources and methods to meet students’ varying needs. EDUCATION UNIVERSITY OF LAGOS Akoka, Lagos State. BA. English (Oct 2017) CERTIFICATION: National Youth Service Corp (NYSC), Batch 18B TECHNICAL SKILLS -Proficient in Office Suite (Word, Excel), -Photoshop. -Adept understanding of intercom. ADDITIONAL SKILLS • • • • • • • Critical thinking. Active listening. Leadership. Writing. Adaptability. Management. Teaching. Reference to be provided upon request.