Atairu Maymunat

ATAIRU MAYMUNAT Email:-Tel -, - LinkedIn URL: www.linkedin.com/in/atairu-maymunatPROFESSIONAL SUMMARY Efficient Virtual Assistant with 5+ years of experience in administrative support, customer service, and data management. Skilled in MS Office, Google Workspace, Hubspot, and project management tools like Asana and Trello. Expert at managing complex schedules, maintaining accurate records, and supporting executives with precision. Proven track record in resolving client issues, streamlining onboarding, and enhancing service delivery. Dedicated to delivering high-quality work in remote environments and ensuring smooth office operations. CORE COMPETENCIES  Administrative Support  Data Entry & Management  Calendar & Email Management  Document Preparation  Project Management Tools (Asana, and Trello)  CRM Tools (Hubspot, Freshdesk and Intercom)  Travel & Booking Coordination  Customer Service  Microsoft Office Suite (Word, Excel)  Google Workspace (Docs, Sheets) PROFESSIONAL EXPERIENCE Virtual Assistant | Efficience Veterinary Doctor Remote 2024  Managed the calendar of a veterinary doctor, ensuring accurate scheduling of vaccination appointments, resulting in a 100% reduction in scheduling conflicts.  Handled email communication, responding to client inquiries within 24 hours and reducing response time by 30%.  Placed orders for veterinary drugs and vaccines, ensuring timely delivery and avoiding stockouts, contributing to a 20% improvement in clinic operations. Customer Support Specialist | B.G Virtual Assistant Remote 2023  Delivered top-tier customer support by troubleshooting and resolving client issues through Hubspot, achieving a 95% client satisfaction rate.  Assisted over 60 new clients with the onboarding process, clearly explaining services and setting expectations, contributing to a 20% increase in client retention.  Maintained accurate records of client interactions and feedback, which led to a 15% improvement in service delivery by identifying common pain points and streamlining processes. Accounting Clerk Auto-Star Group of Company Enugu, Nigeria 2020 – 2022  Accurately entered daily financial records from the sales and repair departments into a company-created system, reducing data entry errors by 15%.  Tracked daily income and expenses with meticulous attention to detail, helping the company identify and reduce unnecessary expenses by 10%.  Collaborated with the accounting team to streamline data entry processes, reducing time spent on manual data entry tasks by 20%. Administrative Assistant Educational Institution Edo, Nigeria 2017 – 2020  Provided comprehensive administrative support to the Head of Department, including the preparation of memos, circulars, and research documents, ensuring timely and accurate dissemination of information.  Managed and updated student records in Google Sheets, maintaining an error-free database and improving record retrieval time by 25%.  Coordinated travel, hotel bookings, and appointments, which resulted in a 15% improvement in departmental scheduling efficiency EDUCATION  Nnamdi Azikiwe University, Awka. Bachelor of Science (B.Sc) in Business Administration PROFESSIONAL DEVELOPMENT  Africa Leadership Group (ALX) AI Career Essentials  Digital Witch Support Community On Demand IT Skills Training  Udemy Certificate in Instagram Management  Africa Leadership Group (ALX) Certificate of Honor: Virtual Assistant Programme  LinkedIn Learning Customer Service: Problem Solving and Troubleshooting - 31st July, 2024 1st April, 2024 12th Sept, 2023 16th Dec, 2022 9th Nov, 2021 TECHNICAL SKILLS  MS Office Suite: Word, Excel, PowerPoint  Google Workspace: Docs, Sheets, Calendar  Project Management Tools: Asana, Trello  Communication Tools: Slack, Zoom, Microsoft Teams  CRM Tools: Hubspot, Intercom and Freshdesk ACHIEVEMENTS      Improved office operations by implementing a streamlined scheduling system, resulting in a 20% increase in productivity. Achieved a 95% satisfaction rate by resolving client issues efficiently and effectively. Reduced data entry errors by 15% through diligent attention to detail and verification processes. Identified and eliminated unnecessary expenses, saving the company 10% on operational costs. Contributed to a 20% increase in client retention by providing clear onboarding and ongoing support.