ASWINEE KUMAR.S
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PERSONAL SUMMARY
A competent and experienced Project Lead, with total of 11+ years’ experience in multiple fields & 6+ years
of managing multi-disciplinary teams of varying sizes and complex programs of work. Has the ability to build
strong relationships with all stakeholders and to turn proposals into reality. Especially successful in
management roles that demand rigor, a high level of drive and dedication and a focus on delivering business
outcomes through the use of methodologies.
Key competencies & skills include:
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Goals Oriented
Process Modelling
Client Relationships
Resource Planning
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Team Management
Change Management
Decision Making
Commercial Awareness
PROFESSIONAL EXPERIENCE
➢ Family Business
➢ Quality Kiosk Technologies Pvt. Ltd., Navi Mumbai
Jan 2018 – Till Date
June 2015 – Dec 2017
Project Lead (Operations)
1. Overall in-charge to deliver best service model.
2. Responsible for the audit and compliance practices in the operations to ensure SLA adherence and a
defect free environment.
3. Responsible for identifying, analyzing, measuring and managing project risks.
4. Conducting regular impact analysis in order to assess the consequences of the project deliverables on
other sections of the business.
5. Process improvement strategy implementations.
6. Ensure that operations are adhering to all systems, processes and procedures for a defect free
Environment.
7. Communicate client updates to team & hold pre/post shift team briefings.
8. Manage SLAs for deliveries, service availability and create service improvement plans by engagement
with network support and IT support teams Escalations and Reports.
9. Identification of chronic issues and Service Improvement Plans.
10. Escalation management and Engagement with internal, external customers and vendors.
11. Analyze & prepare action plan based on client sat/dissatisfaction.
12. Manage attrition and plan career mapping for agents.
13. Prepare & maintain Daily reports.
14. Keep track of daily attendance of floor engineers and preparing shift roaster / zone assignment to all
engineers.
15. ISO-17025 training certified from IIQM Jaipur.
➢ Testhouse India Pvt. Ltd., Technopark, Trivandrum
Team Lead (Operations)
Senior Analyst (Data & Report Analyst)
Jun 2013 – Sep 2014
Dec 2009 – May 2013
1.
2.
3.
4.
5.
Performing general office duties and administrative tasks (managing a team of 12).
Allocating tasks to staffs and ensuring the performance of each staffs meets the adequate standard.
Reporting to management on various issues and resolving the problems.
Preparing daily, weekly and monthly allocation & performance reports.
Assured consultative analysis and functional requirements are completed and document deliveries
are met.
6. Ensured integration of projects and adjust project scope, timing and budgets, based on the needs of
the customers.
7. Ensuring the quality of works and turnaround times as per client standards.
8. Interacting with the clients to understand the project nature and quality, then finalizing its scope.
9. Performance monitoring, fresher training and co-ordination of works.
10. Work closely with management to prioritize business and information needs.
11. Mentoring junior members in the team and coordinating with other teams in working with different
projects.
12. Managing the internal and external mail functions.
13. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant
amounts of information with attention to detail and accuracy.
➢ Accentia Technologies, Technopark, Trivandrum
Oct 2008 – Oct 2009
Medical Transcriptionist-.
Transcribing the medical related reports received from clients.
Proven skills in English usage, grammar, punctuation, style, and editing.
Proof reading transcribed reports.
Good knowledge of medical terminologies.
Ability to work under pressure with time constraints.
Ability to concentrate and excellent listening skills.
Ability to use an extensive array of professional reference materials.
➢ Riya Photo Search Technologies, Bangalore
Aug 2006 – July 2008
Process Associate & Quality Analyst
1. Editing, sorting and verifying various images related to shopping.
2. Participate in delivering the assigned task while adhering to quality standards under the
guidance / supervision of identified mentor / lead.
3. Quality check of finalized websites.
4. Managing the internal and external mail functions.
5. On time information to management regarding any malpractice or customer complaints.
SUMMARY OF QUALIFICATIONS
1. Analytical problem-solver, able to anticipate issues and create new systems that streamline
operations, resolve concerns and improve efficiency.
2. Skilled in building excellent rapport with clients and team members. Able to see the big picture,
delegate effectively and motivate team members to achieve on-time project completion.
3. Met regularly with interdepartmental work group to monitor and evaluate the portal, discuss policy
issues and recommend service improvements.
4. Refined and implemented marketing plan, communication strategy and corporate identity program.
EDUCATIONAL PROFILE
SCHOOL / COLLEGE
PERCENTAGE
B.E Computer Science
(2006)
SCAD College of Engg. & Tech. Tirunelveli,
Tamil Nadu
68
XII C.B.S.E (2002)
M.G.M.R.P.School, Kottarakara, Kerala
63.8
X C.B.S.E (2000)
M.G.M.R.P.School, Kottarakara, Kerala
75.6
PERSONAL PROFILE
Address
Date of Birth
Age
Sex
Nationality
Marital Status
Spouse Name & Job
Passport & Driving License
Languages Known
Hobbies
: 147 SNRA (Aswinee Nivas), Neeleswaram P.O, Kottarakara,
Kollam, Kerala - 691506
:-
: 36
: Male
: Indian
: Married
: Archa Balachandran, IT Professional
: Yes
: English, Malayalam, Tamil & Hindi
: Drawing & Cartooning, Gaming, Travelling
DECLARATION
I do hereby confirm that the information given in this resume is true to the best of my knowledge and belief.
Place: Kottarakara
Date:
ASWINEE KUMAR.S
