Asuquo Blessing

AREAS OF EXPERTISE BLESSING ASUQUO Customer inquiry handling -,- |-| Port Harcourt PROFESSIONAL SUMMARY Dedicated and detail-oriented professional with extensive experience in customer service, finance, and administrative roles. Proficient in transaction processing, cash management, and implementing security measures to mitigate risks. Adept at multitasking, team collaboration, and fostering positive customer relationships to drive operational efficiency and satisfaction. Proven ability to streamline processes, enhance security protocols, and improve communication efficiency. Skilled in technical support fundamentals and adept at utilizing various software tools for increased productivity. Currently pursuing Project Management certification with a focus on digital technology in business. CORE SKILLS AND COMPETENCIES Scheduling and Calendaring Administrative Support Emotional Intelligence Communication Email Correspondence Document Management Imprest Management Transaction Processing Customer Issue Resolution Online Research ♦ Customer Service: Previous experience in a customer-facing role, showing casing skills in Interacting with customers and providing satisfactory assistance. Phone Etiquette Cash Handling Problem-Solving ♦ Attention to Detail: Demonstrates meticulous attention to detail in performing tasks, accuracy ensuring and precision in financial records and reports. Confidentiality Communication: Effective communication skills, both verbal and written, to convey complex information clearly to accountants and collaborate effectively within Financial multidisciplinary teams. Organization Excellent leadership, flexibility, multitasking, time management, emotional intelligence, analytical thinking and problem-solving capabilities. Customer ♦ ♦ WORK EXPERIENCE CASHIER Pyramids Diagnostics Services Limited. ♦ ♦ ♦ Record-keeping Adaptability service Multitasking |Jan 2022 — Till Date| Processed transactions with a 98% accuracy rate, reducing errors and discrepancies in various payment methods, including cash, bank transfers, and credit cards. Maintained a 100% accuracy rate in counting cash at the beginning and end of day TECHNICAL SKILLS Microsoft Office (Excel, word. transactions, ensuring alignment with transaction records. | outlook, | Google Implemented enhanced security procedures, leading to a 25% reduction in the risk of fraud, theft, or security breaches. Workspace (Docs, Slides, ♦ Managed imprest for day-to-day expenses, maintaining a 98% accuracy in recording daily expenditures. ♦ Answered phone calls, providing information and assisting customers with inquiries in price Of test, achieving a 30% improvement in phone service efficiency. VIRTUAL ASSISTANT (Remote) Digital IT Support Community. |Aug 2023 — Dec 2023| ♦ Successfully managed team members' calendars, resulting in a 20% reduction in Conflicts scheduling ♦ Achieved a 25% faster response time to emails and phone calls, enhancing Communication efficiency. Sheets) Slack, CRM software LANGUAGE English ♦ Conducted online research with precision, leading to a 20% increase in information-gathering efficiency. ♦ Successfully resolved customer issues, achieving a 25% increase in positive feedback and testimonials. ♦ Played a pivotal role in cross-functional teamwork, contributing to a 30% increase in overall operational efficiency. CUSTOMER SERVICE REPRESENTATIVE Pyramids Diagnostic Services. |March 2021 — Dec 2021| ♦ Achieved a 15% improvement in patient registration efficiency through streamlined processes, resulting in reduced wait times. ♦ Interacted with an average of 50 patients daily through phone, email, and in-person communication ensuring efficient information provision and customer satisfaction. ♦ Coordinated non-medical services with various departments, resulting in a 20% improvement in service efficiency. ♦ Implemented proactive communication strategies, leading to a 30% increase in customer satisfaction related to query resolution. ♦ Answered phone calls, providing information, and assisting customers with inquiries, achieving a 30% in phone service efficiency. ♦ Collaborate with the sales and cashier teams to address customer inquiries, disputes, and payment issues, maintaining strong client relationships. OFFICE ASSISTANT Agumagu & Agumagu Law Chambers |Feb 2018 —June 2019| ♦ Achieved a 15% reduction in scheduling conflicts by efficiently managing court depositions, hearings, and meetings for lawyers. ♦ Improved overall scheduling accuracy, leading to a 20% decrease in missed court appointments. ♦ Maintained and organized court files with a 98% accuracy rate, ensuring easy access to essential legal documents. ♦ Assisted lawyers in preparing for hearings, trials, and corporate meetings, achieving a 30% increase in attorney preparation efficiency ♦ Collaborated with teams to prepare cases, achieving a 25% improvement in overall case preparation efficiency. FRONT DESK OFFICER |Sep 2017-Dec 2017| Tranquility Hotels. ♦ Achieved a 20% reduction in check-in/check-out time through streamlined processes, enhancing the overall guest experience. ♦ Achieved a 95% guest satisfaction rate by addressing guest inquiries promptly and providing personalized service. ♦ Facilitated seamless communication between different hotel departments, contributing to a 30% improvement in operational efficiency. Ensured a clean and organized reception area, contributing to the improvement in the overall aesthetic appeal of the hotel lobby. Contributed to a 25% increase in overall customer satisfaction ratings through attentive service and efficient problem resolution. ♦ ♦ EDUCATION HISTORY HIGHER NATIONAL DIPLOMA (HND) COMPUTER SCIENCE Heritage Polytechnic |2015 — 2017| NATIONAL DIPLOMA (ND) COMPUTER SCIENCE Heritage Polytechnic |2013 — 2015| COURSE, TRAINING & CERTIFICATION Project Management — Digital Technology Business |In View| (Modules: Office Administration Basics, Cost planning, Time planning, R i s k m a n a g e m e n t , Human Resource M a n a g e m e n t , Tailored Approach Management, Value creation, Agile project management …) Technical Support Fundamentals Certification — Coursera |2023| Customer Support — Udemy |2023|