Astrid
Adiyanti
Prawitasari
--linkedin.com/in/astrid-prawitasari-b/
Denpasar, Bali
SUMMARY
With years of experience as an executive secretary and a background in Learning & Development, I excel in managing
administrative tasks, organizing schedules, and supporting top-level executives. My role has strengthened my ability to handle
complex projects, maintain confidentiality, and streamline communication. Now, I’m excited to transition into a remote role
where I can apply my skills to support teams, coordinate projects, and ensure seamless operations.
EXPERIENCE
Cluster Learning & Development Coordinator
Four Points by Sheraton Bali Seminyak & Fairfield by Marriott Bali South Kuta
04/2024 - 12/2024
Plan, organize, and schedule training programs and workshops.
Coordinate logistics for training sessions, including venue, materials, and participant invitations.
Maintain and update training calendars.
Assess training needs by consulting with department heads and managers.
Develop, customize, or source training materials tailored to business goals.
Collaborate with subject matter experts to create relevant training content.
Conduct onboarding sessions for new hires.
Facilitate soft skills and technical training workshops
Ensure all training aligns with organizational policies and industry regulations.
Executive Secretary / PA to GM
Four Points by Sheraton Bali Kuta
06/2022 - 04/2024
Maintain executive’s agenda and assist in planning appointments, board meetings, conferences etc.
Attend meetings and keep minutes
Receive and screen phone calls and redirect them when appropriate
Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)
Make travel arrangements for executives
Handle confidential documents ensuring they remain secure
Prepare invoices or financial statements and provide assistance in bookkeeping
Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders
Maintain electronic and paper records ensuring information is organized and easily accessible
Conduct research and prepare presentations or reports as assigned
Butler Study Program Head Department
Monarch Bali Gianyar College
06/2019 - 12/2021
Oversee the academic and operational management of the study program.
Lead the design, evaluation, and continuous improvement of the curriculum.
Ensure programs meet accreditation standards and industry requirements.
Collaborate with faculty to update courses and integrate innovative teaching methodologies.
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Recruit, hire, and mentor faculty members within the department.
Conduct faculty performance evaluations and provide professional development opportunities.
Promote collaborative teaching and research among faculty members.
Monitor student academic performance and address concerns or grievances.
Develop initiatives to enhance student engagement, retention, and success.
Advise students on academic and career development opportunities.
Sales Coordinator (Wedding & Event)
Fairmont Sanur Beach Bali
04/2017 - 08/2018
Prepare sales proposals, contracts, and agreements for potential and existing clients.
Ensure all documentation is accurate and follows brand standards.
Serve as the primary point of contact for clients, ensuring excellent customer service.
Respond to inquiries and follow up on sales leads promptly.
Liaise with other departments, such as operations and marketing, to fulfill client requests.
Organize and maintain digital and physical sales files and records.
Ensure confidentiality of client and company information
Spa Experience Coordinator
Fairmont Hotel Jakarta
02/2015 - 04/2017
Provide information about spa treatments, services, products, and promotions.
Handle guest inquiries, appointments, and special requests efficiently.
Offer recommendations for treatments and products based on guests' preferences and needs.
Ensure a seamless and relaxing experience for all guests from arrival to departure.
Coordinate daily spa schedules, including therapist assignments and treatment room allocations.
Manage bookings via phone, email, or spa management software to optimize availability and reduce scheduling conflicts.
Liaise with therapists, receptionists, and other spa staff to ensure smooth operations and excellent guest service.
Support training and development initiatives for spa team members to enhance service quality.
Track and record guest feedback, ensuring any issues are promptly resolved and communicated to management.
Maintain accurate records of bookings, payments, and retail sales.
Prepare reports on spa performance, including guest satisfaction, sales, and operational efficiency.
E D U C AT I O N
Management
UNDIKNAS Graduate School Bali - Master
08/2017 - 04/2019
Tourism Business Management
Bandung Institute of Tourism - Bachelor
08/2010 - 11/2014
SKILLS
Administrative Assistance
Document Preparation
Customer Experience
Microsoft Office
Data Entry
Communication
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