Assumpta Ibiam

IBIAM ASSUMPTA CHIZITARA Mobile: - |-| LinkedIn EDUCATION University Of Lagos, Lagos Nigeria Bachelor of Science, Civil and Environmental Engineering Dec 2016 – Sep 2023 PROFESSIONAL SUMMARY Highly motivated and results-oriented professional with a proven track record in driving business growth and enhancing customer experience across diverse industries. Proven ability to streamline operations, build strong relationships, and effectively manage projects from inception to completion. Expertise in brand management, social media marketing, customer service, and administrative support. Proven ability to achieve quantifiable results, such as increasing revenue, improving efficiency, and enhancing customer satisfaction. PROFESSIONAL EXPERIENCE Aqualina Beach Club, Lagos. Assistant Brand Manager 2024 - Present • Developed and implemented a comprehensive brand style guide, ensuring consistency across all marketing materials. • Managed the production of high-quality marketing collateral, including brochures, flyers, and membership forms, ensuring they accurately reflected the brand's image and messaging using Canva Membership and Bookings coordinator • Streamlined the booking process, resulting in a 15% reduction in average booking time by implementing a user-friendly online booking system and optimizing communication channels. • Increased beach house rental revenue by 10% within 8 months through effective marketing and promotional strategies, and by maximizing booking occupancy rates. Content Creator/Social media assistant • Produced engaging social media content that resulted in a 25% increase in average engagement rate (likes, comments, shares) within the 8 months • Grew the brand's Instagram following by 10% within 8 months through consistent posting of engaging content, running targeted ad campaigns, optimizing social media profiles and utilizing relevant hashtag Tassel Planner, Lagos. Executive assistant to owner 2024 - Present • Streamlined administrative processes, resulting in a 12% increase in overall office efficiency by implementing new systems for task management, communication, and scheduling. • Successfully negotiated and secured major discount on office supplies and services through strategic vendor relationships, contributing to significant cost savings for the company. Partnership and Consignment Coordinator • Secured 3 new brand partnerships within the first year that resulted in a 10% increase in overall sales revenue • Successfully negotiated consignment agreements with 2 local brands, expanding the company's retail presence and reaching new customer segments. Customer Support Specialist • Significantly Reduced order processing time, reduced stockouts, optimized order fulfillment times by 10% through process optimization, including improved inventory management and streamlined packaging procedures • Resolved 98% of customer inquiries within 24 hours through efficient problem-solving and clear communication, demonstrating a high level of customer satisfaction. Web3Ladies, Lagos Product Management Intern Jul 2022 – Dec 2022 ● Led and coordinated calendars and day-to-day activities with precision and effectiveness for a cross-functional team in developing a cutting-edge NFT lottery system on the blockchain ● Oversaw stakeholder expectations and facilitated decision-making by leveraging strong communication and problem-solving abilities. ● Managed the design and development of the platform's technical architecture which led to a 20% increase in team productivity. SKILLS Technical skills: Canva, Zoho suite, Microsoft office suite, MIRO, SEO Basics, Social media marketing, CRM systems, e-commerce systems(shopify) Soft Skills: Customer Service, Administrative support, Detail oriented, Resource planning, Technical writing, Confidentiality. Projects: NFT Lottery system(https://matic-lotto.netlify.app/index.html) CERTIFICATIONS ● Product Management Certification, Web3Ladies x Polygon Mentorship, 2022 ● Project Management Essential Training, Udemy Online courses, 2022