Asogwa Emilia Ifeoma

ASOGWA EMILIA IFEOMA VIRTUAL PROPERTY MANAGER | AIRBNB CO-HOST | SHORT-TERM RENTAL MANAGER PROFESSIONAL SUMMARY Results-driven Short-Term Rental Virtual Assistant with 3+ years of experience supporting property management companies and independent hosts across 10–15 active listings. Known for maintaining 1–10 minute guest response times, increasing bookings, and protecting 5-star ratings through proactive communication, pricing optimization, and seamless operational coordination. Skilled in full-cycle STR management from listing setup and calendar optimization to vendor coordination and performance reporting CORE SKILLS Short-Term Rental Operations Airbnb, VRBO & Booking.com management Guest messaging & review management Calendar & availability management Check-in / check-out coordination Cleaner & maintenance coordination Listing optimization & amenities setup Revenue & Growth Market research & Airbnb arbitrage support Property lead generation Pricing & competitor analysis (AirDNA, Zillow, Price Labs) Customer Support Conflict resolution CRM documentation Multichannel support (email, chat, phone) Tools Airbnb • VRBO • Guesty • AirDNA • Zillow • HubSpot • Zendesk • Google Workspace • Microsoft Office • Canva • Slack • Zoom • Loom • Monday.com • Trello • Hospitable • Hostfully • Convertlabs • Turno• Booking.com • Openphone PROFESSIONAL EXPERIENCE Havila Suites — Airbnb Co-Host Short-Term Rental Operations October 2024- December 2025 Managed daily operations for active Airbnb listings, including reservations, guest messaging and check-in coordination Maintained fast and early response time improving guest satisfaction and booking conversion Coordinated cleaning and maintenance schedules using Turno to ensure fast and efficient turnovers Assisted with pricing adjustments and listing optimization to increase occupancy and revenue Ohms Properties — Short-Term Rental Virtual Assistant Property Management Support April 2023- October 2024 Oversaw 10–15 short-term rental listings across multiple booking platforms Utilized hospitable to streamline communication, automate workflows, and manage reservations Resolved guest issues promptly, contributing to improved review ratings and repeat bookings Conducted market and competitor research using AirDNA and Zillow to support pricing strategy Immaculate Property Management — Short-Term Rental Virtual Assistant Remote STR Operations & Guest Experience December 2022-Ferbuary 2023 Served as primary point of contact for guests before, during and after stays ensuring consistent 5-star experiences Coordinated vendors and field teams to address maintenance requests and operational needs Tracked tasks, reservations, and performance metrics using Monday.com and Trello Supported listing update, optimization and review management to strengthen property visibility Comfy Management Company— Senior Short-Term Rental Virtual Assistant Operations Support January 2021-December 2021 Directed day-day operations across multiple short-term rental listings overseeing reservations, guest lifecycle management and platform performance Sustained 1-8 minute guest response increasing booking conversion and maintaining consistent 5-star guest satisfaction Led coordination of cleaning, maintenance and vendor partners to ensure efficient turnovers and operational continuity across properties Implemented dynamic pricing and calendar optimization strategies using PriceLabs and market intelligence tools to improve occupancy and revenue performance Streamlined workflows through Hostaway, improving communication efficiency and reducing manual workload for property managers EDUCATION The Federal Polytechnic, Idah – Kogi State Higher National Diploma (HND) – Science Laboratory Technology Upper Credit | 2021 CERTIFICATIONS & TRAINING Short-Term Rental & Property Management Certification – Digital Hospitality Hub Airbnb Co-Host & Arbitrage Finder – Udemy Project Management Fundamentals – Udemy Virtual Assistant Fundamentals – Alison Mastering Google Calendar – Udemy On-Demand IT Support Skills – Digital Witch IT Support