Asogwa Emilia Ifeoma

ASOGWA EMILIA IFEOMA Email- Phone:-|Nigeria|LinkedIn:https://www.linkedin.com/in/asogwaemiliaifeoma EXECUTIVE VIRTUAL ASSISTANT Experienced Executive Virtual Assistant with a proven track record of optimizing productivity and efficiency for high-profile executives. Skilled in calendar management, travel coordination, and project oversight. Leveraging strong communication and problem-solving abilities to streamline operations and enhance organizational success. Ready to drive seamless administrative support for your team's objectives. SKILLS Soft Skills: Excellent Communication: Clear and professional communication skills, both written and verbal. Organizational Skills: Ability to manage calendars, schedules, and tasks efficiently. Attention to Detail: Ensuring accuracy and precision in all tasks and communications. Time Management: Prioritizing tasks effectively to meet deadlines and optimize productivity. Adaptability: Ability to quickly adapt to changing priorities and environments. Problem-Solving: Identifying issues and finding effective solutions independently or collaboratively. Discretion and Confidentiality: Handling sensitive information with utmost confidentiality and professionalism. Interpersonal Skills: Building rapport and maintaining positive relationships with clients, colleagues, and stakeholders. Proactive Approach: Taking the initiative to anticipate needs and provide support before it's requested. Multitasking: Managing multiple tasks simultaneously while maintaining quality and attention to detail. Technical Skills: Proficient in Office Suite: Mastery of Microsoft Office or Google Workspace applications, including Word, docs, Google Sheets, Drive, and PowerPoint/Google Slides. Calendar Management: Experience in managing calendars using tools like Google Calendar, or specialized software like Calendly. Email Management: Efficiently managing and organizing emails using platforms like Gmail, or specialized email management tools. Virtual Meeting Platforms: Familiarity with scheduling, hosting, and managing virtual meetings using platforms like Zoom, Meet, or Skype. Document Management: Experience in organizing and managing digital documents using cloud storage services like Google Drive, Dropbox, or Microsoft OneDrive. Project Management Tools: Proficiency in project management tools such as Asana, Trello, or Basecamp for task management and collaboration. Social Media Management: Basic understanding of social media platforms and scheduling tools like Hootsuite or Buffer for content management. Data Entry and Database Management: Experience in data entry and basic database management using tools like Excel, and Sheets. Internet Research: Strong research skills to gather relevant information quickly and efficiently. Customer Support: Managing customer relationships using tools like Slack, Hubspot, Zendesk, Chat, and email. Tech Savvy: Ability to quickly learn and adapt to new software and technologies as needed OH and A Holding (remote) Executive Virtual Assistant Mar 2022—Feb 2024 Responsibilities: ● Efficiently managed the executive's calendar, scheduling appointments, meetings, and travel arrangements, resulting in a 20% increase in productivity. ● Coordinated communication between the executive and internal/external stakeholders, ensuring timely responses and follow-ups. ● Conducted thorough research and prepared detailed reports on industry trends, competitors, and market opportunities, aiding in strategic decision-making. ● Streamlined administrative processes by implementing digital tools and workflows, reducing operational ● costs by 15%. Assisted in the creation and editing of presentations, documents, and correspondence, maintaining a high standard of professionalism and accuracy. Achievements: ● Increased efficiency by implementing task management software. ● Implemented an email management system, reducing inbox clutter by 40% and improving response time by 50%. ● Spearheaded a project to revamp the company's filing system, resulting in easier access to critical documents and a 25% decrease in retrieval time Havillah Groups (remote) Executive Virtual Assistant Jan 2020—Jan 2022 Responsibilities: ● Orchestrated the executive's schedule, prioritizing meetings, calls, and appointments to optimize time management and ensure seamless operations. ● Facilitated communication between the executive and key stakeholders, maintaining professionalism and confidentiality in all interactions. ● Researched and compiled data for presentations, reports, and proposals, providing valuable insights to support strategic decision-making. ● Implemented and managed digital tools and systems to streamline administrative processes, resulting in a 25% increase in efficiency. ● Supported the executive in project management tasks, coordinating deadlines, tasks, and resources to achieve project goals on time and within budget. Achievements: ● Reduced meeting scheduling conflicts by 40% through proactive calendar management system ● Organized and executed a successful company-wide event, managing logistics for 100+ attendees and receiving positive feedback from participants. ● Developed and implemented a standardized filing system, improving document organization and accessibility, leading to a 30% decrease in search time. EmyC Brands (remote) Customer Support Agent Apr 2017—Dec 2020 Responsibilities: ● Responded to customer inquiries via phone, email, and live chat, addressing issues promptly and effectively to ensure high customer satisfaction. ● Provided product information, troubleshooting assistance, and technical support to customers, resolving 80% of issues on the first contact. ● Documented customer interactions and resolutions accurately in the CRM system, maintaining comprehensive records for future reference. ● Collaborated with cross-functional teams including Sales, Product Development, and Operations to escalate and resolve complex customer issues. ● Contributed to the development of knowledge base articles, FAQs, and training materials to improve self-service options for customers. Achievements: ● Achieved a customer satisfaction rating of 95% through consistently providing exceptional support and resolving issues promptly. ● Reduced average handling time by 20% through efficient problem-solving techniques and effective use of resources. ● Increased first-contact resolution rate from 60% to 80% by implementing new troubleshooting procedures and enhancing product knowledge. ● Recognized for excellence in customer service with a quarterly award for exceeding performance targets and receiving positive feedback from customers. Hill Clothes Enugu Nigeria Personal Assistant Jan 2017 – Apr 2017 ● ● ● ● Provide office support to the Chief Executive Officer through managing various tasks such as answering phone calls, and managing and sorting emails. Communicate with clients both in-person and through various office channels that align with business style. Book and manage travel arrangements and schedule meetings Maintain document confidentiality through various secured means. EDUCATION The Federal Polytechnic Idah Kogi State Upper Credit in Science Laboratory Technology (Chemistry/Biochemistry Option) CERTIFICATIONS: Project Management Fundamentals— Udemy Mastering Google Calendar: Mastering Your Day — Udemy Virtual Assistant Fundamentals— Allison IT Support Skills — Digital Witch Support Community