Asnil Narayen

ASNIL NARAYEN E-mail:- § Phone: - Bananes Road, Cluny, Mauritius. AGE 25 years old. GENDER Male SUMMARY Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment. Excelling at customer satisfaction and retention. Pre-and post- sales support specialist. Flexible and hardworking in deadline-driven environments. Driven to exceed sales goals and build longterm relationships with customers. Delivers positive experiences through high-quality customer care. Expertise in delivering support services, managing stock and resolving customer complaints. Trained in customer service and handling complaints. WORK EXPERIENCE Discount Hyper Store Ltd (Cash&Carry Mall of Bagatelle) May 2013 — December 2013 Sales Representative Greeted customers entering the shop to ascertain what each customer wanted or needed. Described product to customers and accurately explained details. Provided an elevated customer experience to generate a loyal clientele. Answered product questions with up-to-date knowledge of sales and shop promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Developed a reputation as an efficient service provider with high levels of accuracy. Investigated and resolved customer enquiries and complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Maintained cleanliness and presentation of stock room and production floor. Built long-term customer relationships and advised customers on purchases and promotions. Helped drive sales goals and achieve monthly quotas. Organised shop merchandise racks by size, style and colour to promote visually appealing environment. Dedicated to continuously improving sales abilities and product knowledge. Achieved sales goals and service performance requirements through new customer sales. Designed displays to make the shop experience interactive, engaging and reassuring. ASNIL NARAYEN 1 Managing Stock in I.T department. Innodis Ltd January 2014 — August 2014 Store Attendant Help in keeping store cleanliness. Keep product in ascending orders. Use FIFO method of store keeping. Assist in delivering orders out of stores. The Brandhouse Ltd ( Galaxy Manhattan ) September 2014 — August 2016 Indoor Sales Representative Greeted customers entering the shop to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and on the telephone. Answered an average of 15 calls per day by addressing customer enquiries, solving problems and providing new product information. Earned showroom manager trust by serving as key holder, responsibly opening and closing shop. Successfully acquired an average of 40-50% new customers per month, generating a growth in revenue. Provided an elevated customer experience to generate a loyal clientele. Answered product questions with up-to-date knowledge of sales and shop promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Handled high-volume daily paperwork and cooperated with the accounting departments regarding invoicing and shipping problems. Contributed to annual shop sales of Rs 14 million per year. Developed a reputation as an efficient service provider with high levels of accuracy. Investigated and resolved customer enquiries and complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Manage a stock of 5 to 7 millions Rupees in I.T department. Maintained cleanliness and presentation of stock room and production floor. Directed calls to appropriate individuals and departments. Built long-term customer relationships and advised customers on purchases and promotions. Helped drive sales goals and achieve monthly quotas. Organised shop merchandise racks by size, style and color to promote visually appealing environment. Dedicated to continuously improving sales abilities and product knowledge. Achieved sales goals and service performance requirements through new customer sales. Designed displays to make the shop experience interactive, engaging and reassuring. Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. Participated in physical inventory counts every day. Replenished supplies, bags and other materials at each till. Communicated all retail initiatives and promotions to customers to generate return business. ASNIL NARAYEN 2 Recommended alternative items if product was out of stock. FInaos Website August 2016 — December 2016 E-commerce Website Marketer Look for clients who is interested with E-commerce Website platform to sell their products and service online. SKILLS Trusted key holder Creative problem solver Exceptional communication skills Quick learner Strong client relations Proficient in cash management Knowledge of local health and safety laws Shipping and reception professional Strategic sales knowledge Multi-line phone talent Stock management QUALIFICATIONS Cambridge School Certificate - Passed in all subjects. Cambridge Higher School Certificate - Passed in 3 subjects. Trained in Customer Service. Understand Your Customer To Drive Sales Course. INTERESTS Discovering New Things. New Technologies. REFERENCES References available upon request. ASNIL NARAYEN 3