Asna Rashid

Asna Rashid Customer SERVICE AGENT Nairobi, Kenya - Details Nairobi, Kenya --Date / Place of birth 10th June 2000 Kenya Nationality Kenyan Skills Ability to Multitask Creativity Customer Service Fast Learner Computer Skills Adaptability Ability to Work in a Team Customer-focused with a commitment to service excellence Proficient in CRM software and Microsoft Office Suite Ability to work well under pressure and manage multiple tasks Microsoft Office Communication Skills Languages English Swahili Hobbies writing and reading poems watching films cooking Profile Detail-oriented Customer Service Agent with four years of experience in customer care. Skilled in managing customer inquiries, resolving issues, and delivering high-quality service. Strong background in communication and problem-solving, supported by a Bachelor’s degree in Technology, Journalism, and Mass Communication. Employment History Customer Service Agent at Almar containers, Nairobi February 2023- January 2025 Delivered exceptional customer support via phone, email, and chat, addressing inquiries and resolving issues efficiently. Managed customer accounts and maintained accurate records of interactions and transactions. Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction. Customer service Representative at iGeek Technologies, Nakuru February 2021- January 2023 Assisted customers with product inquiries, troubleshooting, and order management, ensuring a seamless experience. Achieved a 95% customer satisfaction rating through effective communication and problem resolution. Contributed to team efforts to streamline processes, resulting in improved response times and service quality. Education KENYA CERTIFICATE OF SECONDARY EDUCATION, KAPROPITA GIRLS' HIGH SCHOOL, BARINGO January 2014 — December 2017 Bachelor of Technology Journalism and Mass communication , The Technical University of Kenya, Nairobi September 2018 — December 2023 References Almar containers Public Relations Officer: Mercy Sitienei Contact: - The Technical University of Kenya Academic team leader: Dr. Julius Bosire Contact: - iGeek Technologies C.E.O: Ian Vincent Contact -