Asmir Zunic

Asmir Zunic Dell Pro Support Technical Agent - Convergys Saint Petersburg, FL 33709-- Willing to relocate: Anywhere Authorized to work in the US for any employer Work Experience Dell Pro Support Technical Engineer Convergys - Tampa, FL April 2014 to Present Handle inbound tech support calls and chats for hardware and software issues - average of 15 calls per day or 25 chats per day • Daily case management - average of 40 cases per day in voice or average of 60 cases per day in chat - ongoing customer follow up to ensure the customer case is finalized • Assist customer with trouble shooting and dispatching parts and technicians to handle on-site repairs • Process factory depot repairs • Process system exchanges • Complete on-going Dell Certification Training • Upsell parts and software Resource Property Mgmt Regatta Beach Club - Clearwater Beach, FL June 2011 to May 2014 Monitor property grounds and security systems. • Monitor incoming and outgoing traffic to the facility. • Assist Residents with media center rentals. • Resident Services - checking in guests, maintain communication with residents and prospective residents, handle resident complaints and repair requests, issue parking passes and guest passes. • Maintain property logs, updating QuickBooks, Outlook and Excel. Audio-visual Equipment Technician Audio Visual Resource Company Tampa - Saint Petersburg, FL April 2009 to February 2010 Set, Operate and Strike Audiovisual Equipment. • Provided on-site technical support throughout events. • Provided client support for event planning and design. Inventory Control Specialist Phonic America - Tampa, FL September 2005 to March 2009 Worked with UPS World Ship to process and ship customer equipment orders. • Received and tested returned equipment from dealers. • Coordinated shipping and receiving of customer unit repairs. • Tested new equipment for quality assurance. • Received new product shipments and maintained inventory records. • Assisted with customer service calls pertaining to shipments, repairs and technical support questions. • Assisted with managing the warehouse. Education Computer Science St Petersburg College - Saint Petersburg, FL December 2013 Computer Science Jefferson Community College - Louisville, KY May 2005 Jeffersontown High School May 2002 Magnet Career Academy - Louisville, KY Additional Information QUALIFICATIONS Innovative and creative with excellent critical thinking and problem-solving skills. Outstanding team player who works well with a fast paced environment. A self-starter able to simultaneously manage multiple projects. Experienced in Customer Service and Nationwide Distribution.