Asjad Rehman

Asjad Rehman A forward-thinking professional with expertise in managing departments to meet goals. A team leader with outstanding customer service abilities who is proactive, hardworking, and committed to continuous operational progress. House 1301, ST 4b, Bahria Town, Islamabad. DOB:- --www.linkedin.com/in/asjad-reh man-3901a2237 EXPERIENCE SKILLS Freelancing, Remote — Admin Support Manager ​Excellent communication Mar 2022 - Current skills ● I am now working on cost reduction, project management, and ​Effective problem solver risk analysis in order to increase overall performance and ​Customer Relationship profitability. Noda, United kingdom (Remote) — Customer Success and Service Delivery Manager Jan 2019 - Mar 2022 ● ​Personnel training and development ​Operations management Introduced higher standards for customer service and increased efficiency by streamlining operations. ● Management Software (CRM) Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. Calltronics, Pakistan —Senior Customer Service Representative (Night Shift Manager) EDUCATION University of East London, UK —Bachelors of Science Kinesiology 2009 - 2012 April 2014 - Dec 2018 ● Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals. ● Increased customer satisfaction by resolving issues. ● Participated in team-building activities to enhance working Newcastle University Law College, UK —BA (LLB) 2015 - 2018 relationships. Sitel, United Kingdom — Customer Service Representative CERTIFICATES June 2012 - Mar 2014 ● Provided primary customer support to internal and external customers. ● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Several from various awards bodies.