Asiya Hussein

Curriculum Vitae - Asiya Hussein | December 2020 -- Asiya Hussein Office Administrator WORK EXPERIENCE April 2017 - Present Office Administrator | Mariposa Construction Company • Provide general administrative and clerical support including mailing, scanning, faxing and copying to management • Maintain electronic and hard copy filing system • Open, sort and distribute incoming correspondence • Perform data entry and scan documents • Assist in resolving any administrative problems • Run company’s errands. • Answer calls from customers regarding their inquiries • Prepare and modify documents including correspondence, reports, drafts, memos and emails • Maintain office supplies by checking inventory and order items. • Administers and processes all Petty Cash transactions August 2014 - December 2016 Customer service representative/Teller | First Community Bank Mombasa (Digo Branch). Cashier & Teller Service • Depositing & Withdrawing cash • Using the banking system (IMAL) • Balance cash drawers daily • Cross-sell bank products and services • Perform data entry services regarding clients’ accounts and transactions Customer Service • Opening & Closing accounts • Handling and responding to customer inquiries, complaints and comments on a daily basis, and to determine corrective action • Updating the customer on new products and facilities. • Handling term investment deposits. • Ensuring customers are given quality services. • Issuing ATM’s and cheque books • Balancing of daily cheque books and ATM’s. • Maintain customers' accounts (including lost/stolen cheques, stop payment etc.) • Distributed incoming mail and processed outgoing mail Empowered by Curriculum Vitae - Asiya Hussein | December 2020 January 2012 - April 2012 Intern | Gulf African Bank Mombasa (Nkrumah Branch) Cashier & Teller Service • Depositing & Withdrawing cash • Using the banking system (IMAL) • Issuing ATM’s and cheque books • Preparing bankers cheques • Balancing of daily cheque books and ATM’s. • Using SAMBA (speed cash) and western union Customer Service • Opening & Closing accounts • Handling all of the customer’s enquiries and problems. • Updating the customer on new products and facilities. • Handling the incoming mail and outgoing mail. • Handling term investment deposits. • Ensuring customers are given quality services. EDUCATION 2009 - 2012 BACHELOR OF BUSINESS INFORMATION TECHNOLOGY MOUNT KENYA UNIVERSITY 2008 - 2009 International Computer Driving License. : The Institute Advanced Technology. 2004 - 2007 • Kenya Certificate of Secondary Education Memon High School. 2000 - 2003 • Kenya Certificate of Primary Education Luhar Primary School Empowered by Curriculum Vitae - Asiya Hussein | December 2020 SKILLS Account management Account management (bank) Answering telephones and call management Bank management Cash management Cashier operations Cheque transactions (payment) Clearing Corporate banking Customer service Customer support, CRM systems Document and archive management Email correspondence Foreign exchange (payment) Foreign exchange trading Fraud risk assessment and management Mobile payments, mobile money Office administration, management Phone support Product knowledge Retail banking Retail sales SWIFT Secretarial work Typing and note taking Word processing and office software LANGUAGE SKILLS Somali Swahili English HOBBIES Gaining Knowledge Reading Travelling CERTIFICATES October, 2008 International Computer Driving Licence (ICDL) It is an entry level computer certification designed to demonstrate competence in computer use. Empowered by