Asisipho Xaba
Virtual Technical Associate | Remote Support Specialist | Location: South Africa (Remote)
Professional Summary
Virtual Technical Associate with over five years of experience working independently in remote and virtual
environments. Extensive background within the Amazon ecosystem, including AWS technical support and
service operations. AWS Certified Cloud Practitioner with strong cloud fundamentals, troubleshooting
skills, and the ability to manage workloads autonomously while consistently meeting performance targets.
Recognised for reliability, clear communication, and delivering high-quality virtual customer support.
Core Skills
Virtual Assistance, Remote Technical Support, Work From Home Operations, Amazon Web Services
(AWS), Cloud Computing Fundamentals, Troubleshooting, Customer Support, Ticket Management,
Incident Escalation, Time Management, Self-Motivation, Written & Verbal Communication, Customer
Experience, Service Operations
Work Experience
Technical Associate – Amazon Web Services (Remote) (2019 – Present)
- Provided remote technical support for AWS customers through virtual channels
- Independently managed daily workload, support queues, and case priorities in a work-fromhomeenvironment
- Troubleshot cloud-related issues and escalated complex incidents following internal processes
- Maintained high customer satisfaction scores while consistently meeting SLA and productivity targets
- Communicated technical concepts clearly to non-technical users via written and verbal channels
Model – Talent Modelling Squad (2019 – 2020)
- Worked remotely on project-based assignments requiring discipline, adaptability, and professionalism
- Collaborated virtually with teams to deliver on project requirements and timelines
Waiter – Spur & Primi (2017 – 2019)
- Built a strong foundation in customer service, communication, and problem resolution
- Developed resilience, multitasking abilities, and attention to customer needs in fast-paced environments
Education
Matric Certificate – Maritzburg College (2015)
Certifications
AWS Certified Cloud Practitioner (CCP)
