Asina Ibrahim

CUSTOMER SERVICE REPRESENTATIVE | FINTECH & SAAS Customer-focused service professional with over 3 years of experience in banking and retail environments. Skilled in handling customer inquiries, resolving complaints, maintaining service logs, and supporting front-desk operations. Proficient in CRM systems (HubSpot, Apollo, Slack) and committed to delivering efficient, courteous, and client-centered service. Demonstrated ability to improve customer satisfaction, monitor service performance, and support operational excellence.

CORE SKILLS

 Customer Inquiry Handling & Complaint Resolution

CRM & Service Desk Management

 Front Desk & Reception Duties

 Customer Satisfaction Surveys & Feedback Collection

 Service Delivery Monitoring & Reporting

 Call Center & Help Desk Support

 Multilingual Communication (English, French, Kiswahili)

 Proficiency in Computer Applications