Asia Mae Vergonia
73 Gabaya St. Barretto, Olongapo City |- |-
OBJECTIVE
Dedicated customer service professional with strong communication skills and a commitment to providing a positive client
experience. Seeking a full-time role where I can contribute to customer satisfaction and team success.
EDUCATION
SAINT JOSEPH COLLEGE, OLONGAPO
Bachelor of Science in Entrepreneurship
Graduated April 2018
Relevant Coursework:
Business Oriented
Self-motivation & Independence
Communication & Relationship buildings
Social Media management
Problem solving skills
Adaptability and Initiative
TECHNOLOGY SKILLS
Office & Productivity: Microsoft Word, Excell (spreadsheets), Google workspace (docs, sheets, slides, Gmail, Calendar, Google
drive)
Communication & Collaboration Tools: Zoom, Slack, Microsoft Teams, Whatsapp, Viber, Skype
Customer Support and CRM Tools: Salesforce, Servo, Workforce
Marketing Tools: Canva, Photoshop (basic)
EXPERIENCE
Hotel Reservation Officer & Front Officer
Samba Bluewater Properties Corporation
Feb. 2023 – Jan. 2025
Managing Hotel Property System using Xenia Software
Answering customer’s inquiries, concern and questions using social media platform, via telephone & emails.
Handling Booking request, Maintaining accurate requests and managing the third party booking websites (Agoda,
Expedia, Traveloka, C-trip and Booking.com)
Data Encoder
Wilcon Depot Olongapo
May 2022 to Jan. 2023
Accurately enter information from source documents (paper files, forms, emails via workforce) into computer systems
or databases.
Check data for errors or inconsistencies and ensure all entries are complete and correctly formatted before submission.
Organize and securely store digital files, ensuring that sensitive or private information is kept confidential and backed
up properly.
Hotel Front Office Head
Subic Waterfront Resort and Hotel
Oct. 2021 to Nov. 2022
Supervising Front Desk Operations, oversee daily activities such as check-ins, check-outs, guest inquiries, and
reservations to ensure smooth and professional service.
Managing and Training Staff lead, schedule, and train front desk personnel to maintain high service standards and
ensure team efficiency.
Handling Guest Complaints and VIP Services. Address escalated issues, resolve guest concerns promptly, and ensure
exceptional service for VIP or special guests.
Reservation and Support Officer
Subic.com (Gotoplus)
Jan. 2017 to June 2020
Processing and Managing Reservations. Handle booking requests via phone, email, or online platforms, confirm
availability, and accurately record guest or client details in the system.
Providing Customer Support. Assist clients with inquiries, changes, cancellations, or special requests, ensuring prompt
and professional communication.
Coordinating with Internal Departments:
Liaise with accounting, sales, or travel partners to ensure seamless service delivery and updated booking information.
LANGUAGE
English: Intermediate
Tagalog: Fluent
