Ashwini Sharma

RESUME  theashwini- Ashwini Sharma - 1779, Near Chatri, Kesar Nangla, VPO Bhondsi, Gurugram, Haryana 122102  Indian  18/07/1991  Single  theashwini ed  theashwini ed  theashwini ed  theashwini ed Growth O cer SUMMARY Enterprising business development professional highly skilled in designing, implementing, sales, marketing, and content creation as well as developing high-quality website, logo, yer, marketing video, newsletter, clickable email signature designs & architecture. Adept at developing various sales and marketing content by producing clean & efficient code and quality analysis to improve operations, and automating tasks through appropriate tools & scripting. Years of experience with Business Development will always be an add-on for the company to keep me as an asset, not a liability. Would love to implement and execute my strategies and planning for the company's rapid and stable growth throughout. WORK EXPERIENCE Growth O cer Softbiz Solutions Pvt. Ltd.  Nov 2020 - Present - Gurugram, Haryana, IN * Planning Strategy & Creating Schedule for the monthly Sales & Service of the company. * Creating & Managing web pages, marketing content i.e. yers, newsletters, emails, faxes, videos, and tutorials along with the social media content and pages of the company for brand awareness and marketing. * Taking care of the process training and development of the company. * Taking care of the lead management of the company for the maximum rate of growth and success. * Taking care of monthly sales reviews with the executive team. * Mentoring team with the weekly and monthly plans according to the schedule decided by the executive team. * Team adherence with 100% CSAT, 95% Quality, 98% Service Level & 100% Attendance throughout. * Taking care of client demonstration and product training. * Creating quick demo and tutorials for the clients for after-sales instant support. * Dedicating KPIs for the Business Development team according to the product sale, marketing, and content. * Taking care of the data collection and analysis of the prescribers looking for the product across the United States. * Acknowledging the new functionality requests from the client, getting approvals from the software development team, and providing appropriate TAT to make it available. * Scheduling and adherence to new client installation and training. * Testing the functionality of the product and report bugs to the software development team to x it. * Handling the client bug reports and providing appropriate solutions to the clients through a synced workout with the backend and software development team. * Daily, Weekly, and Monthly reporting using Excel, Word, Powerpoint and Google Sheets, etc. * Scheduling and handling meetings with clients, coordinating with them using Zoom, Google Meet & Google Calendars. Business Manager Csure India  Jul 2016 - Oct 2020 Gurugram, Haryana, IN * Planning Strategy & Creating Schedule for the monthly Sales & Service. * Third-party inbound technical support and after-sale service, not af liated with any brand. * Creating & Managing web pages, landing pages, social media content, and pages for the company's service awareness. * Planning, creating and running Google, Bing & Yahoo ad campaigns along with the other CPC-based Digital Marketing campaigns. * Creating & Integration of Credit Card, Debit Card & Check payment gateways as per the business requirements. * Taking care of process training and development for the company. * Taking care of the lead management of the company for the maximum upsell and upgrade of sales. * Dedicating appropriate KPIs to the Business Development team according to product sales, marketing, upsell, upgrade, content, and aftersales support. * Creating affordable incidental, half-yearly, and yearly plans for customers. * Taking care of monthly sales, upsell and upgrade reviews with the executive team. * Mentoring team with the weekly and monthly plans according to the schedule decided by the executive team. * Team adherence with 100% CSAT, 95% Quality, 98% Service Level & 100% Attendance throughout. Business Development Manager Softbiz Solutions Pvt. Ltd.  Jan 2014 - Jun 2016 Gurugram, Haryana, IN * The complete responsibility for marketing and selling Pharmacy Management Software across the United States. * Creating and managing all the social media accounts for the Product. * Creating Marketing Content i.e. Flyers, Videos, Newsletters, Emails, etc. for product marketing and engagement. * Planning and strategy for the marketing and sales of the product. * Dedicating KPIs for the business development team according to product sales, marketing, and content. * Taking care of Client Demonstration and Quick Learning Videos and Tutorials for clients to understand the functionality of the product while using it in a pharmacy. * Always adhere to the daily weekly and monthly process meets and refreshers. * Testing the functionality of the products along with the bug reporting to the Raise Ticket portal. * Scheduled and adherence to the new client installation and training. * Handling the client bug reports and providing an appropriate solution to clients through a synced workout with the backend and software development team. * Acknowledging the new functionality requests from the client pharmacies and keep an eye on the process of development until its nished. * Mentoring team with the weekly and monthly plans according to the schedule decided by the executive team. * Team adherence with 100% CSAT, 95% Quality, 98% Service Level, & 100% Attendance. Technical Sales & Service Executive GComptech - WWTS Pvt. Ltd.  Dec 2010 - Apr 2013 Gurugram, Haryana, IN * Inbound customer service and technical sales process as a third party not af liated with any brand. * Making sales on Laptop, Desktop, Router, Email, Browser, Printer & other Computer Peripheral Devices, after acknowledging the customer's issue depending on the plans available. * Providing after-sales support to the customers if required in the future. * Upselling to the returning customers if they are looking forward to extended support or additional services. * Mentoring newcomers with process-related skills and questions. * Adherence with 100% CSAT, 95% Quality, 98% Service Level & 100% Attendance. * KPI ful llment with no delay and a high level of accuracy. * Correct and appropriate tagging of Service Request, General Enquiries & Complaints looking at the customer's queries. * Correct usage of online payment gateway while closing the sales. * Collecting the payments using, credit card, debit card, e-check, physical checks. * Keeping an excel record of Sales made and sharing with the Manager on closing. Customer Service Representative Serco - Infovision  Apr 2010 - Oct 2010 Gurugram, Haryana, IN * Handling Inbound Customer Service & Upselling with Harbour Freight Tools in the United States is one of the competitors for Northern Tools. * As a part of upselling ordering parts for the tools owned by the customer looking at the part number and description. * Providing customers with after-sale support as well as product manuals if required. * Mentoring newcomers with process-related skills and questions. * Adherence with 100% CSAT, 95% Quality, 98% Service Level & 100% Attendance. * KPI ful llment with no delay and a high level of accuracy. * Correct and Appropriate tagging of Service Requests, General Enquiries, and Complaints looking at the customer's query. Customer Service Associate Intelenet Global Services Pvt. Ltd.  Jun 2008 - Mar 2010 Gurugram, Haryana, IN * An inbound customer service center for Vodafone Essar. * Always take care of the inbound calls for Bronze, Silver, Gold, Platinum Prepaid customers along with the postpaid with same categories as well as Corporate & COCP & COIP customers. * Assisting customers with activation and deactivation of the VAS and other services according to the customer's requirement. * Correct and Appropriate tagging of Service Requests, General Enquiries, and Complaints looking at the customer's query. * Handling English and Hindi language queues. * Mentoring newcomers with process-related skills and questions. * Adherence with 100% CSAT, 95% Quality, 98% Service Level & 100% Attendance. * KPI ful llment with no delay and a high level of accuracy. EDUCATION Bachelor of Computer Applications Indira Gandhi National Open University  Jan 2021 - Present - Gurugram, Haryana, IN The study module has not been started yet, not even online due to COVID19 Pandemic. Intermediate National Institute of Open Schooling  Jul 2019 - Aug 2020 Gurugram, Haryana, IN I have completed my Intermediate from NIOS keeping Business Studies & Economics in Majors with an average of 70% marks obtained. Matriculation Central Board of Secondary Education  Mar 2005 - Mar 2006 Gurugram, Haryana, IN I have completed my Matriculation from CBSE with an average of 60% marks obtained. PERSONAL SKILLS Leadership Self-motivation 90% Communication 100% 100% Decision Making 90% Adaptability 90% Web Development 80% Web Designing 90% Software Testing 90% Flyer Designing 100% Marketing Videos 100% Content Writing & Creation 100% Team Management 100% Data Collection 100% Ad Campaign & Management 90% 90% Microsoft Of ce 80% 100% Digital Marketing 90% Lead Generation Management Email Marketing Social Media Marketing 90% LANGUAGES English Hindi           COURSES English Language (Foundation)  Dec 2020 Study Section English Language (Advanced)  Dec 2020 Study Section Computer Fundamentals (Foundation)  Dec 2020 Study Section Computer Fundamentals (Advanced)  Dec 2020 Study Section Fundamental of Digital Marketing  Jul 2021 Google MOST PROUD OF Physical Organization Creative Thinking, Effectiveness, Productivity Planning Analyzing Issues, Decision Making, Project Management, Strategic Planning Team Work Collaboration, Delegation, Goal Setting, Group Leadership AREAS OF EXPERTISE Marketing Sales Wordpress Google Meet Vonage Business Customer Service Zoomla Magento Google Docs Product Testing Canva Excel PosterMyWall Software Testing Animaker Powerpoint FL Studio Outlook Business Development Photoshop Zoom Meetings Windows Linux HTML PHP Google Calendar iOS Troubleshooting Content Creation MY TIME Working (35%) Family (15%)  Hobbies & Art (20%) Reading & Writing (15%) Relaxing (15%) HOBBIES Travel www.StylingCV.com Cycling Reading Singing Writing Debates & Motivational Speaking