Ashwin Rosario

CURRICULUM VITAE Mr. Ashwin Menino Rosario Curca Confribhat PO Goa Velha, Goa India Mobile: -/- E-mail ID- Personal Details: Date O f Birth:- Sex:Male Languages Known:English, Konkani, Hindi Marital Status:Unmarried Objective: To obtain a challenging, satisfying career in an esteemed organization, contribute to the growth of the organization, hold high degree of responsibilities and build a good working environment. Professional Experience: February 2006 – December 2010 Customer service Sr. Associate with Wipro Ltd. Job Profile: Customer service for American Express credit cards. Take reservations for customer complaints. Any other departmental work as and when requires to be done. August 2011 – December 2011 Karma Monterio Arpora Goa as Front office assistant. (Royal Goan beach Club) Job Profile: Handle guest check in and out. Handle cash and night audit. Assist guest in planning their tours during their stay. Interact with all levels of management, guest’s clientele both inside and outside the organization. May 2012 – September 2012 RX Purchase Executive with Eclipse InfoTech, Panjim Goa. Job Profile: Buy medicine from pharmaceutical companies for The UK market. Take appointment for Licensing and helping Pharmacies to get Wholesalers license. Preparing new templates for marketing to get new partners. Sales and marketing for Noviscom which was a partner firm for the organization I was working for. Maintain all contract papers and correspondence and communicate with wholesalers. September 2012 – January 2013 Airport Representative/ Hotel Transfer Representative for SITA Travels, Goa. Job Profile: Responsible to pick up guest from the airport and drop them to their respective hotels also drop them back to the airport when they are leaving. Help them to plan their vacation as well as do their reservations for tour. Do sales and marketing for the partners who have a tie up with adventure group. Assist them with visa or any other works during their stay. Co ordinate with colleagues for smooth functioning of the organization. Help reservation staff for hotel reservation and transport staff with transport. May 2013 – February 2014 Customer service Executive with Tech Mahindra (Three Global services) Mumbai. Job Profile: Give customer service for Three Mobile user in The UK market. Take reservations for customer complaints. Sell or upgrade new products to the customer. Handle customer technical complaints and follow up with clients and see it has been fixed. April 2014 – October 2015 Asst. Front Office Manage at Karma Royal Palms Benaulim . (Royal Goan beach Club). Job Profile: Represent the Hotel guests and ensure guest satisfaction all throughout their stay. Responsible for planning, organizing and developing the overall operation of the Front Office department. To provide highest degree of quality guest care at all times. Responsible for staffing, scheduling, training and developing staff to provide the highest degree of guest satisfaction. Selling new time shares and doing their marketing. Interact with all levels of management, guest’s clientele both inside and outside the organization Responsible for C form of foreign guests. December 2015 – November 2016 Duty Manager at Karma Royal Monterio. (Royal Goan beach Club) Job Profile: Represent the Hotel guests and ensure guest satisfaction all throughout their stay. Responsible for planning, organizing and developing the overall operation of the Front Office department. To provide highest degree of quality guest care at all times. Responsible for staffing, scheduling, training and developing staff to provide the highest degree of guest satisfaction. Interact with all levels of management, guest’s clientele both inside and outside the organization Responsible for C form of foreign guests. Taking handover from all the departments Head for smooth functioning of resort during their absence. Resolve guest complaints during evening shift. Make and arrangement for staff pick up as well as guest pick up from airport. Take property rounds and take quick actions during emergencies and when needed. April 2017 to August 2017 Assistant Front office Manager at Karma Monterio (Royal Goan beach Club) Represent the Hotel guests and ensure guest satisfaction all throughout their stay. Responsible for planning, organizing and developing the overall operation of the Front Office department. To provide highest degree of quality guest care at all times. Responsible for staffing, scheduling, training and developing staff to provide the highest degree of guest satisfaction. Interact with all levels of management, guest’s clientele both inside and outside the organization. To keep up our RCI scores, that is full customer satisfaction. Responsible for C form of foreign guests. Taking handover from all the departments Head for smooth functioning of resort during their absence. Resolve guest complaints during evening shift. Make and arrangement for staff pick up as well as guest pick up from airport. Take property rounds and take quick actions during emergencies and when needed. August 2017 to December 2017 Assistant Front Office Manager at Nazri Resort Represent the Hotel guests and ensure guest satisfaction all throughout their stay. Responsible for planning, organizing and developing the overall operation of the Front Office department. To provide highest degree of quality guest care at all times. Responsible for staffing, scheduling, training and developing staff to provide the highest degree of guest satisfaction. Interact with all levels of management, guest’s clientele both inside and outside the organization Responsible for C form of foreign guests. Taking handover from all the departments Head for smooth functioning of resort during their absence. Resolve guest complaints during evening shift. Make and arrangement for staff pick up as well as guest pick up from airport. Take property rounds and take quick actions during emergencies and when needed. November 2018 to Till Date Events and Banqueting Manager with Pernod Ricard India Pvt. Ltd. Handle all the sponsored events of the company. Interact with the organizing committee and get all the brandings done as per the company requirement and get all the set up done on time. Brief all my team about the event so that it runs smoothly. And capture all the movements. Send emails about events to company. Educational Details: 2005: Diploma in Hotel management and catering services, St. Anthony Academy – Second Class 2004: Damodar Higher Secondary School, Goa Board – Second Class 2002: Don Bosco High School, Goa Board – Second Class Hobbies: Traveling Yours Respectfully, Ashwin Menino Rosario