Ashwin

ASHWIN S Email:-|| Mobile: - /- Career History: Professional Skills:  Project Management  Relationship Management  Negotiation Skills  People Magician  Basics of Python Personal Skills:  Analytical Skills  Logical Thinking  Result Oriented Approach  Problem Solving Abilities  Excellent Communication  Time management Academics: B.E - Mechanical Engineering 9 CGPA SCSVMV UNIVERSITY, MAY 2014 HSC (+2), 66% SAINIK SCHOOL, April 2010, SSLC (10th), 72% SAINIK SCHOOL, MAY 2008 Personal Information: Name: Ashwin S Father’s Name: K Seetharam Singh Date of Birth & Age:-, 26 years Languages known (To Speak, Read & Write): English & Tamil Gender: Male Marital Status: Single Nationality: Indian Permanent address: 22C/3 Pillaiyar Kovil St,Tamil Min Nagar,Tiruvannamalai 606601 Summary: A highly motivated and ambitious individual, able to give timely and accurate advice, guidance, support and training to Team Members and Individuals. Possessing Excellent Management Skills and having the ability to work with minimum Supervision. Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently, now looking forward to a make a significant contribution on a role which offers a genuine opportunity for career progression. Projects: Client: US based e-commerce site (AMAZON.com) which receives and sells all types of products in Global level. Standardization of Global HAZMAT Regulation Project -):  Ensure that the process are involved the identification and segregation of hazardous material content in Fulfillment centers and restricted shipping.  Improved the rate of safe shipment to the customers.  Rapidly decreased the rate of warehouse damages to minimal, each year. Benefits:  Minimized the damages which occurs in fullfilments centers also which improved the Customer satisfaction & safety.  Standarizing the HAZMAT ASINs with respective to GL. Timed Out Project -):  Initiated to get more selection to Amazon.  New sellers on-boarded which increased more selection to the consumers.  Solving discrepancies in products during Inbound Shipment at Fulfilment Centres. Benefits:  Through this project I was able to get 150 plus new sellers on-boarded which increased more selection to the consumers.  Streamining the receiving end when there is an issue with the product’s specifications.  Increased the customer’s product selection which also increased the AMAZON’s Catalog. Tools Used:  Procurement portal,Inventory Owner Group,Get Merchant Data,Get Shipment, Seller Identification tool and Alaska. (Amazon Secured Tools). Image Update Project -):     Reduced the depencies in contacting the Retail Team for Image Update issue. Reduced the TAT of the Ticket on an early basis. Improved the FTR (First Touch Resolution) of a Ticket on an early basis. Fixed the Catalog with correct images of the Product. Benefits:  Standardizing the image update CTI between Retail & FBA Teams.  Improved the Customers Satisfaction & Selection. Barcode Links Mutiple ASIN -):  Successfully initiated and completed a project on identifying duplicate ASINs in the catalog  Customer’s confusion when ordering an item in amazon were eliminated.(when there are two same items with diiferent identification number).  The number of tickets raised for this issue from fulfillment centers were neutralized.  Streamlined receiving process which eliminated in cretaing tickets to our team. Benefits:  Eliminated the duplicate ASINs in catalog.  Rapidly Improved speed at receiving end in fulfillment centers.  Reduced the number of valid cases in Barcode Links Multiple ASIN CTI. AMAZON DEVELOPMENT CENTER CATALOG ASSOSIATE, JULY 2014 Responsibilities:             Instructing Team of 25 members regrading the process & clarifying the obstacles in the process. Ensuring the customer deliverables are met on time and ZERO project level customer escalations. Coordinated well with the sellers and fixing the product’s issue with respective to the catalog. Prepare Daily Workload for staff & coordinating the daily allocation of work. Prepare Weekly Metrics to present to Manager’s. Motivate the team to achieve high standards and targets. Dealing with and resolving problems and issues which arise. Mentoring and training up Junior and New Employees. Monitoring & reporting on standards & performance targets. Arranging Team Meetings, focusing on targets & achievements. Praise team members and create a positive working environment. Providing prompt and accurate information on individual performance. Key Results:      Managing regular updates on Amazon Catalog for all product lines. Increased Quality of Work of every individual through sufficient trainings Successfully closed two Projects simultaneously. Eliminated NVA across the queue by helping team. Ensured Zero Escalations for the Team. SENIOR CATALOG ASSOSIATE, APRIL 2018 - Till Date. Responsibilities:  Build Customer Confidence by increasing Customer Satisfaction.  Identifying the breaches in the process & bridging the gap through various process improvements and Projects.  Prevent escalations and built rapport with the critical suppliers.  Built the process frame work and successfully launched 17 new product lines on Amazon’s website every quarter from 2014 - 2016.  Perform Quality Audit for the Team.  Conduct Training for New Joiners.  Analyzing the root cause for catalog discrepancy and solving them within 24 hours SLA.  Working closely with retail to identify process breaches and implement best practices.  Assisting Manager in preparation of Weekly Metrics by consolidating data.  POC Person for any issue across the Queues and backup in the absence of Manager. Key Results:  99% Elimination of Barcode issues, labeling issues of an product when arriving into the fulfillment centers.  Awarded as “First among Equals” for the year 2015 and 2016 for being the stand out employee of my team at Amazon.  Received Rewards and Recognitions Certificate from Amazon for the efficient work performed.  Awarded in reducing the Manual intervention of expiry dated product, when there is a shelf life of that particular ASIN in the receiving end. I have basics knowledge on Python programming language. Hobbies:  Singing & Listening to Music.  More Enthusiastic about Mobiles & it’s detailed Specifications. Declaration: I hereby declare that all the information furnished above is absolutely true to the best of my knowledge and belief. (ASHWIN S)