Ashwani Kumar Rai

Worked for Flipkart:

At Flipkart, I responded to customer inquiries and effectively resolved issues, consistently delivering top-notch customer service. I promptly addressed customer complaints in a timely and professional manner, ensuring swift resolution and customer satisfaction. Assisting customers with account set-up and troubleshooting, I guided them through the website, helping them navigate seamlessly and placing orders effortlessly. Additionally, I provided valuable product recommendations to customers, ensuring they had the best possible shopping experience. I efficiently followed up with customers, answered inquiries via phone and email, and meticulously investigated and resolved any complaints. Handling customer orders and returns, I processed transactions accurately and efficiently. Internally, I provided customer service support, creating and maintaining customer accounts, and addressing inquiries about product features.

Agent in Customer Service at Airtel:

In my role as an Agent in Customer Service at Airtel, I successfully addressed customer inquiries through various channels, including phone, email, and in-person interactions. I proactively investigated and resolved customer complaints, demonstrating my commitment to resolving issues and ensuring customer satisfaction. Efficiently processing customer orders and returns, I ensured smooth transactions and customer delight. I provided customers with comprehensive product and service information, effectively communicating the value and benefits of our offerings. Leveraging my strong sales acumen, I upsold products and services, contributing to the company's revenue growth. I meticulously created and maintained customer accounts, ensuring accurate and up-to-date information. Additionally, I completed various data entry and administrative tasks with precision and attention to detail.

As a Customer Care Agent, I am passionate about delivering exceptional customer experiences, building rapport, and providing timely solutions. I am adept at working in fast-paced environments, maintaining composure under pressure, and managing multiple priorities simultaneously. With my strong communication and problem-solving skills, I strive to exceed customer expectations and contribute to the success of the organization.