Ashna Chand

ASHNA CHAND 38D Wedgewood Avenue, Mangere East, Auckland. Post-Code 2024. Mobile:- Email:-PERSONAL SUMMARY Self-motivated and enthusiastic worker with vast experience in many fields in the higher education industry. Professional in research information retrieval, analytical and data interpretation with over 5 years of experience and knowledge in providing friendly, thorough customer services. Able to work both independently and as a supportive team member. Over 3 years of experience as a result-oriented office supervisor with experience in daily office management for multiple branches, staff training, staff delegation, problem-solving and conflict resolution skills. KEY SKILLS Administrative Skills: Experienced in office management, scheduling, and handling administrative tasks efficiently. Analytical & Numerical Skills: Able to analyse data, interpret trends, and make informed decisions. Communication Skills: Strong verbal and written communication abilities, including email correspondence and phone etiquette. Community Engagement: Skilled at connecting with diverse communities. Customer Services: Proficient in providing excellent customer service, addressing inquiries, and resolving issues. Data Entry: Accurate and efficient in data input and management. Digital Marketing: Familiar with online marketing strategies Digital Technology: Comfortable with digital tools and platforms. Emerging Trends: Keen interest in staying updated with industry developments. Emotional Intelligence: Aware of emotions and adept at handling interpersonal dynamics. High Attention to Details: Meticulous in accuracy and thoroughness. Interpersonal Skills: Capable of building positive relationships with colleagues and clients. Library Science: Knowledge of library systems, cataloguing, information organization, referencing, and Inter-library loan. Organizational Skills: Skilled at organizing information, maintaining records, and managing tasks effectively. Problem-Solving Skills: Resourceful in finding solutions and overcoming challenges. Sales Operations: Understanding of sales processes, customer relations and handling financial transactions. Service Delivery: Committed to providing quality services to patrons. Team Management: Able to lead and motivate teams effectively. Team Player: Collaborative and able to work well within a team environment. Technology & Software Skills: MS Office 365: Proficient in Word, Excel, PowerPoint, and Outlook. MS OneDrive: Experience in cloud storage and file sharing. MS SharePoint: Knowledge of document management and collaboration platforms. MS Teams: Familiar with collaboration and communication tools. Google Forms: Competent in creating and managing online forms. Audio and Video Editing: Skilled in editing multimedia content. Canva: Familiarity with graphic design tools. Time Management: Effective at prioritizing tasks and meeting deadlines. Web Technologies: Familiar with web development tools and concepts. - Fiji National University University of the South Pacific Fiji National University Fiji National University - EDUCATION Postgraduate Diploma in Entrepreneurship and Management Certificate of Achievement – Writing Reports & Proposals Higher Education Certificate in Library and Information Systems Bachelor of Commerce – Management & Information Systems EMPLOYMENT HISTORY Subject Research Liaison Officer – January 2020 – January 2024- Department of Digital Library Services/ Fiji National University. • Research Support and Consultations: ➢ Offered hands-on training, advice, and research consultations to academics, researchers, and students. ➢ Assisted in discovering subject-related resources and information. • Collection Enhancement and Management: ➢ Analysed data to identify ways to continuously improve the library’s collection. ➢ Collaborated with international vendors for resource acquisitions. • Research Expertise: ➢ Conducted research paper searches, referencing, Boolean searches, and Google Scholar queries. ➢ Supported researchers in finding relevant materials. • Innovative Content Development: ➢ Created innovative content (posters, banners, online surveys, email campaigns) to enhance services and operations. • Efficient Staff Management: ➢ Managed staff across multiple campuses, maintaining efficient processes, overseeing weekly rosters, duty allocation, usage statistics, and various reports (audit, revenue, risk, etc.). ➢ Developed subject guides and user manuals for electronic resources. • Streamlined Processes and Client Services: ➢ Streamlined business processes by reducing paper usage and promoting electronic communication. ➢ Provided excellent client services, including information literacy and research support. • Resource Development: ➢ Developed subject guides for available resources. ➢ Created user guides to facilitate electronic information discovery. • Efficient Administration and Coordination: ➢ Assisted with scheduling, organizing, and recording meetings. ➢ Maintained an efficient filing system (both hardcopy and electronic). ➢ Prepared presentations and organized events. • Off-Boarding Support: ➢ Assisted with off-boarding forms and processes. Digital Preservation & Conservation Officer - August 2019 – January 2020 – Department of Digital Library Services/ Fiji National University. • Assist with the introduction of a digital preservation system and appropriate archive storage to ensure the long-term preservation of digital holdings. • Improving of University’s Library webpage, especially on electronic database. Clerical Officer - March 2017 – July 2019 – Department of Digital Library Services/ Fiji National University. • • • • • • Library Customer Services Operations: ➢ Managed day-to-day library operations, optimizing layout and ensuring service excellence. ➢ Provided exceptional customer service, assisting with inquiries, loans, resource discovery, and technical support. ➢ Shelved materials according to Dewy Decimal Classification (DDC). Rostered Customer Service Shifts: ➢ Participated in library service shifts, ensuring positive customer experiences. Financial Management: ➢ Reconciled daily cash transactions (printing, membership fees, sales, purchases). ➢ Coordinated overdue and fine processes for library materials. Resource Management: ➢ Administered student and staff accounts. ➢ Issued, returned, and located library resources. Inter-Library Loan Processing: ➢ Handled lending requests from external libraries, retrieving and distributing requested materials. Records, Reports, and Social Media: ➢ Maintained records, compiled statistical data, and conducted library tours. ➢ Prepared content for social media networks. Academic Assistant – December 2016 – February 2017 – Department of Register/ Fiji National University • Assisting new students to get enrolled in their area of interest. • Promoting and marketing FNU services. General Intern – January 2016 – June 2016 – Fiji Revenue & Customs Authority • Taxpayer Services: ➢ Verified and updated taxpayer details. ➢ Registered new Tax Identification Numbers (TINs). ➢ Addressed taxpayers’ queries at the counter. • Administrative Tasks: ➢ Managed company registrations, including Environment levy and new business TINs. ➢ Tracked Debt Management Unit (DMU) cases and communicated with case managers. • Financial Compliance and Debt Recovery: ➢ Filed Tax Compliance Certificate Checklist. ➢ Facilitated journal transfers and processed LTA renewals. ➢ Followed up with taxpayers regarding debt amounts and scheduled recovery meetings. ACHIEVEMENTS • • Received the Innovation Award at Fiji National University’s Internal Quality Circle Convention in 2019. Achieved the Gold Award at Fiji National University’s Internal Quality Circle Convention in 2018. HOBBIES AND INTERESTS Socialising with people, reading, helping people with need, learning, and experiencing new things, upskilling my knowledge, travelling, gardening, table tennis, and mediating. REFEREES Ms. Mousmin Lata: Senior Librarian Email:- Mob: - Mr. Mohammed Gani: Former Postgraduate Supervisor Email:- Mob: -