ASHNA BARTON
Expert Customer Service, Support, & Virtual Assistant
PROFILE
Experienced professional with a proven track record in top-tier customer service. Skilled in communication, technical support, administration, and teamwork. Goal-oriented and passionate about contributing to esteemed organizations.
CONTACT
Email:-
Tel:-
[LinkedIn Profile] (https://www.linkedin.com/in/ashna-barton-)
[Upwork Profile] (https://www.upwork.com/freelancers/~01f2005d130f712826)
SKILLS
Customer Service, Communication, and Sales
Technical Support
Administrative and Organizational Proficiency
Team Leadership, Training, and Collaboration
Problem Solving and Negotiation
Multitasking and Time Management
Data Entry and Recordkeeping
Financial Management and Cash Handling
Software Proficiency and Computer Literacy
Adaptive Team Player
COMMUNICATION TOOLS PROFICIENCY
Microsoft Teams
Slack
Zoom
Meet
Discord
Skype
EDUCATION
NCTVET Diploma -Entrepreneurship
HEART Trust NTA Certifications
Customer Service
Business Administration
Office Administration
WORK EXPERIENCE
Gigcx Marketplace (Seasonal Remote)
Order Taking & Market Acquisition
Maintain the over 90% call quality
Hinduja Global Solutions (HGS) Limited- Brand Advocate
May 2022 - September 2023 (Blended)
Virtual receptionist tasks
Home appliance technical support
Follow-up calls
Message taking
Maintain the over 90% call quality
Credit Glory – Remote-Customer Service/Billing Specialist
December 2020 – September 2021
Outbound calls for outstanding payments
Credit report assistance
Follow-up calls and emails
Chat support
Maintain the over 90% call quality
Meet weekly target of over 90% conversion
MonsterConnect – Remote- Live Agent
December 2014 – May 2020
Outbound calls to potential clients
Google Sheets management
Training and coaching
Maintain the over 90% call quality
Meet daily target of 4 Live connections per day
Keais Retrieval Services – Remote -Call Center Agent
October 2015 - July 2016
Tiered call handling
Record closure
Client negotiations
Maintained the over 90% call quality
Sutherland Global Services-Customer Service Consultant
December 2013 - May 2014
Customer retention and upselling
Inbound and outbound calls
Negotiation support
Maintained the over 90% call quality
Meet weekly target of over 90% conversion
Fullgrams Solutions-Customer Telecom Service & Sales Rep
October 2010 - May 2013
Outbound and inbound sales
Android phone technical support
Training support
Maintain the over 90% call quality
Meet weekly target of over 90% conversion
Doroy Enterprise (Linstead Food Fair)-Cashier and Accounts Dep
August 2007 - March 2008
Cash handling
Sales reconciliation
Petty cash management
National Environment and Planning Agency-Secretary and Filing Clerk
March 2006 - October 2006
Administrative support
Property inspections
Meeting management
Maintain the over 90% call quality
OTHER SKILLS AND EXPERIENCE
Secretary
Advocate
President
Guest Speaker
