Ashley Tuliao | Freelancer Resume

Ashley L. Tuliao 203 Ventura St. Marisol Village, Angeles City Pampanga Mobile Number:- Email Address:-Skype ID: ashleytuliao PERSONAL DAT A Birth date: April 19, 1992 Place of birth: Tarlac City Gender: Female Civil status: Single Height: 5’3” Weight: 90 lbs. Religion: Roman Catholic Citizenship: Filipino EDUCATIONAL BACKGROUND Tertiary:Pamantasan ng Lungsod ng Muntinlupa Bachelor of Science in Computer Science June 2009 – November 2009 Vocational: Finishing Course for Call Center Goldgates Academy B. Mendoza St., City of San Fernando, Pampanga November – December 2011 Provincial Manpower Training Center Computer Programming June 2010 - 2011 Muntinlupa City Technical Institution-TESDA Basic and Advance Computer July – December 2008 WORK EXPERIENCE HomeSmart PV & Associates – Home based Processor/Admin Assistant August 9, 2016 – Present Duties: Making sure that all documents and details are accurate and signed by both parties. Updating Google Spreadsheet, sending reports and uploading documents to CarForms and Smart Panel. Ace Mechanics - Home based Data Transcriptionist (Part time) May 01, 2016 – September 2016 Duties: Reviewing each and every calls that was being sent by my client (Australia) to ensure they are complete and making sure that the information to Google sheet are accurate. NetBus Inc. – Home based Data Entry (Project Based) May 11, 2016 – July 31, 2016 Duties: Responsible for searching an article. Copying and pasting of the article and making sure that all details are correct and we will post to the given the website. Duke Software Development Center Samat St. Clark Freeport Zone, Pampanga Philippines Client Contact Helpdesk May 2015 – July 5, 2016 Duties: Responsible in answering incoming calls/chats and email and doing outgoing calls for all Burger King/Hungry Jacks restaurants (US, AU and Asia). Provides assistance to all manager at the store to make sure that the system is running accordingly and sending daily sales report to all clients. Commendation/s: *Was able to follow and learned the scripts to troubleshoot some software issue within 2 months as a newbie. *Updating escalated tickets to Auto task MyOutDesk - Home based General Virtual Assistant October 10, 2015 – June 15, 2016 Duties: Responsible on processing documents from different agencies for our sellers who sell their property. Calling all potential seller and keep their information confidential. Monitoring and answering questions to our social media page. 612999 Cash - Home based Appointment Setter - Real Estate November 2015- January 2016 Duties: Calling all potential seller (answering incoming calls as well) and verify if they are selling a property. Gathering all important details, keeping the leads up to date and make sure that all leads credentials are confidential. Iqor Philippines Incorporated Bldg. 36 & 37 Berthaphil 2 Jose Abad Santos Ave. Clark Freeport Zone, Pampanga Philippines Dealer Support - Specialty Team January 07, 2012 – February 10, 2015 Duties: Responsible in answering incoming calls for MetroPCS subscribers. Provides customer satisfaction through resolving customers issues such as – Troubleshooting for Hardware, creates job orders for Internet issues and all other telecommunication concerns. I am also responsible in activating new accounts for clients, adjusting bill statements, and up-selling. Awards and Commendation: *Commended by an irate customer *Top Agent of the month Awarded by Ms. Jonalyn Perez - MetroPCS, AVP CHARACTER REFERENCE Mrs. Maricel Dimazana Manager – Duke Software Development Center Samat St. Clark Freeport Zone, Pampanga Philippines Contact #: - Mr. Norman K. Bernard Operation Manager – Duke Software Development Center Samat St. Clark Freeport Zone, Pampanga Philippines Contact #: - Miss Jezelle Celine De Leon Supervisor - Iqor Philippines Incorporated Bldg. 36 & 37 Berthaphil 2 Jose Abad Santos Ave. Clark Freeport Zone, Pampanga Philippines Contact #: 0917 – 246 - 6385