Ashley Tuliao
$5/hr
Customer Service Representative, Technical Support and Admin Assistant
Ashley L. Tuliao
203 Ventura St. Marisol Village, Angeles City Pampanga
Mobile Number:-
Email Address:-Skype ID: ashleytuliao
PERSONAL DAT A
Birth date: April 19, 1992
Place of birth: Tarlac City
Gender: Female
Civil status: Single
Height: 5’3”
Weight: 90 lbs.
Religion: Roman Catholic
Citizenship: Filipino
EDUCATIONAL BACKGROUND
Tertiary:Pamantasan ng Lungsod ng Muntinlupa
Bachelor of Science in Computer Science
June 2009 – November 2009
Vocational:
Finishing Course for Call Center
Goldgates Academy
B. Mendoza St., City of San Fernando, Pampanga
November – December 2011
Provincial Manpower Training Center
Computer Programming
June 2010 - 2011
Muntinlupa City Technical Institution-TESDA
Basic and Advance Computer
July – December 2008
WORK EXPERIENCE
HomeSmart PV & Associates – Home based
Processor/Admin Assistant
August 9, 2016 – Present
Duties:
Making sure that all documents and details are accurate and signed by both parties. Updating Google Spreadsheet, sending reports and uploading documents to CarForms and Smart Panel.
Ace Mechanics - Home based
Data Transcriptionist (Part time)
May 01, 2016 – September 2016
Duties:
Reviewing each and every calls that was being sent by my client (Australia) to ensure they are complete and making sure that the information to Google sheet are accurate.
NetBus Inc. – Home based
Data Entry (Project Based)
May 11, 2016 – July 31, 2016
Duties:
Responsible for searching an article. Copying and pasting of the article and making sure that all details are correct and we will post to the given the website.
Duke Software Development Center
Samat St. Clark Freeport Zone, Pampanga Philippines
Client Contact Helpdesk
May 2015 – July 5, 2016
Duties:
Responsible in answering incoming calls/chats and email and doing outgoing calls for all Burger King/Hungry Jacks restaurants (US, AU and Asia). Provides assistance to all manager at the store to make sure that the system is running accordingly and sending daily sales report to all clients.
Commendation/s:
*Was able to follow and learned the scripts to troubleshoot some software issue within 2 months as a newbie.
*Updating escalated tickets to Auto task
MyOutDesk - Home based
General Virtual Assistant
October 10, 2015 – June 15, 2016
Duties:
Responsible on processing documents from different agencies for our sellers who sell their property. Calling all potential seller and keep their information confidential. Monitoring and answering questions to our social media page.
612999 Cash - Home based
Appointment Setter - Real Estate
November 2015- January 2016
Duties:
Calling all potential seller (answering incoming calls as well) and verify if they are selling a property. Gathering all important details, keeping the leads up to date and make sure that all leads credentials are confidential.
Iqor Philippines Incorporated
Bldg. 36 & 37 Berthaphil 2 Jose Abad Santos Ave.
Clark Freeport Zone, Pampanga Philippines
Dealer Support - Specialty Team
January 07, 2012 – February 10, 2015
Duties:
Responsible in answering incoming calls for MetroPCS subscribers. Provides customer satisfaction through resolving customers issues such as – Troubleshooting for Hardware, creates job orders for Internet issues and all other telecommunication concerns. I am also responsible in activating new accounts for clients, adjusting bill statements, and up-selling.
Awards and Commendation:
*Commended by an irate customer
*Top Agent of the month
Awarded by Ms. Jonalyn Perez - MetroPCS, AVP
CHARACTER REFERENCE
Mrs. Maricel Dimazana
Manager – Duke Software Development Center
Samat St. Clark Freeport Zone, Pampanga Philippines
Contact #: -
Mr. Norman K. Bernard
Operation Manager – Duke Software Development Center
Samat St. Clark Freeport Zone, Pampanga Philippines
Contact #: -
Miss Jezelle Celine De Leon
Supervisor - Iqor Philippines Incorporated
Bldg. 36 & 37 Berthaphil 2 Jose Abad Santos Ave.
Clark Freeport Zone, Pampanga Philippines
Contact #: 0917 – 246 - 6385
