Ashley Serrano

 Ashley M. Serrano PROFESSIONAL SUMMARY Versatile Medical Assistant/Customer Care Associate with 15 years of experience in medical and administrative support. Robust history of accurately documenting patient health information, collecting vital signs, and supporting diagnostic processes through laboratory testing . Well versed in administrative support, technical troubleshooting and multitasking. EXPERIENCE TTEC, Remote — Customer Care Associate November 2019 - March 2020 Chicago ENT, Chicago IL — Medical Assistant May 2012 - May 2017 American Health Assoc., Virginia Beach VA — Phlebotomy Tech April 2009 - April 2012 Frankford Hospital, Philadelphia PA — Laboratory Assistant September 2005 - March 2009 EDUCATION Sanford Brown Institute, Philadelphia PA — MA Certification 2005 SKILLS Obtaining blood through venipuncture and finger sticks Preparing, processing, and storing patient specimens and samples Labeling and transporting specimens to the laboratory for processing Obtaining information such as personal data, medical history, and insurance coverage Verifying patient identification and information while utilizing procedures for positive patient care Performing electrocardiograms, collecting urine and saliva samples Plating urine cultures Inbound and outbound calling Customer Service Self-direction Data Entry Medical terminology knowledge Credit card processing Computer proficient Multi-line phone talent Professional telephone demeanor