Ashley Russel Tan

Ashley Russel Tan Personal Information: Married,34 years old Filipino national, currently residing in Davao City, Philippines. Graduated from the University of Southeastern Philippines. Work in various fields and be exposed to different work environments. Trained Purchasing Administrative Assistant -Coca-cola Bottlers Philippines Trained Data encoder - City Engineers Office Trained and skilled Customer Service Representative -VXI Davao Trained Market Researcher -SSI Philippines Trained Online English Second Language Teacher -Meno Gaia Co. Ltd Philippines Trained Contact Lens Verification Specialist at VisionPath Inc. Trained Stripe/Paypal Disputes and Fraud Management Specialist at VisionPath Inc. Work Experience: Dispute Specialist (Vision Path, Inc. May 2017-Present) ● Managed and resolved customer disputes by conducting thorough investigations and gathering supporting evidence. ● Collaborated with internal teams to negotiate fair and satisfactory resolutions for all parties involved. ● Developed and implemented effective strategies to minimize the number of disputes and improve customer satisfaction. ● Maintained accurate records of all dispute cases, including relevant documentation and correspondence. ● Provided training and guidance to team members on dispute resolution best practices and company policies. Verification Specialist (Vision Path May 2017-Present) ● Conducted thorough verification and analysis of documents and data. ● Performed accurate and efficient data entry tasks to ensure information integrity. ● Collaborated with internal teams to resolve discrepancies and ensure compliance with regulations. ● Maintained detailed records of verification activities and outcomes. ● Provided exceptional customer service by effectively communicating verification results and addressing inquiries or concerns. Customer Service Specialist (VisionPath Inc May 2017-Present) ● Managed customer inquiries and resolved issues in a timely and professional manner. ● Provided exceptional customer service by actively listening to customers' needs and finding effective solutions. ● Collaborated with other departments to ensure seamless communication and coordination in resolving customer concerns. ● Maintained accurate and detailed records of customer interactions and transactions. ● Identified opportunities to upsell or cross-sell products or services to enhance customer satisfaction and increase revenue. Purchasing Administrative Assistant (Coca-Cola Bottlers Philippines April 2008-June 2009) ● Managed and maintained purchasing records, including purchase orders, invoices, and delivery schedules ● Coordinated and communicated with vendors to ensure timely and accurate delivery of goods and services ● Assisted in the development and implementation of purchasing strategies and policies. ● Provided administrative support to the purchasing team, such as preparing reports, maintaining inventory databases, and processing expense reimbursements. Data Entry Associate (City Engineers Office MotorPool Davao City October 2009-April 2010) ● Entered and verified data accurately and efficiently into various systems or databases. ● Performed regular data maintenance tasks, including data cleaning, updating, and purging. ● Ensured data integrity and quality by conducting routine data audits and resolving discrepancies. ● Generated reports and analyzed data to identify trends, patterns, and insights for decision-making purposes. ● Collaborated with team members to streamline data entry processes and improve overall efficiency. Awards and Achievement Consistent Scholar student Oplan Kaalam Congressional Scholarship Programme Education: 2006 - 2010 University of Southeastern Philippines Graduate Diploma of Technology major in Mechanical References: Character references are available upon request.