Ashley Renee Kuntz

Mobile: ​-​ Alt:--- Education & Accomplishments 1. Penn Foster​ – C ​ ertified Pharmacy Technician Program (Completed March 26, 2016) 2. Stratford Career Institute​ - School of Locksmithing (2017) 3. Wright Career College​ – School of Veterinary Technology (2014) ● Areas of Concentration: Mixed-Species Animal Medicine, Pharmacy Operations, Office Management, Client Care, Medical Terminology, Sanitation and Grief Counseling/Client Education ● Johnson County Community College​, Overland Park, KS - Biotechnology / Biology (Non Degree) ● Concentrations: Biology, Biotechnology, Organic/Inorganic Chemistry Other Areas of Study: English/Composition/Technical Writing, Zoology, Astronomy, Business Administration ,,,,! n ● Customer Service​ (​ Phone only & F2F experience and Front Desk Records/Filing/Billing/Organization), ​Office Operations Assistant & Reception Experience - 6 Years ● Managing s​ mall 5 to 15 employees, ● Proficient, comfortable and confident working in M ​ icrosoft Office​, 1 ​ 0 key entry​ ​and able to type 70wpm + ● ● Trained and confident in f​ ast paced environments​, m ​ eeting deadlines early​ and working with the “​ angry client” The ability to adapt to new situations and multiple business settings with ease, I am a very quick learner, extremely tech savvy and can follow instruction (written and verbal) flawlessly. Professional & Relevant Experience Pawz at Play - Playground Supervisor- (Maternity break Sept 2013 to May 2015) Supervise play groups (Avg. 10-30 pack) of large and small canine breeds and provide customer care at front desk. 1. Extensive knowledge of canine and feline breeds and breed specific medical, behavioral needs and attention. 2. Reinforce behavioral training and commands, at times more specific and in-depth at the request of the client. ● Maintain client/pet behavior, medical and payment records by precisely recording medical/behavioral reports. ● Provide treatment and care for animals including assessment, rarely under supervision, physical examination, administering medications, proper application of medical treatments as I deemed necessary (i.e. bandaging, SQ/IM injections, nail clipping, ear cleaning etc.) ● Kuntz, Ashley Renee’ #:- Page 1​ of 3 - Maintain proper diet for the animals staying for boarding and daycare, providing special diets as needed per customer and files received (diabetics, allergy needs, “finicky-eaters”, hypoglycemia, congenital disease, cancers, surgery recovery etc.) ● Develop my own techniques and applications of reports, client interaction, filing paper work and development of new reports that optimized the facility’s daily function. 3. Educating clients in areas of medical, practical and behavioral topics, recommending areas of improvement and basic treatment options. ● Proficient communication, use of Microsoft Excel, Word, PowerPoint. ● Answering phones, making appointments, basic reception work ● Having confidence in my ability of service and exceptional client/pet care. 4. Frequent cleaning of facility using disinfectants and proper effective dilution use. Very familiar with Biodet, Trifectant, Quat, Kennel Wash, and the safety in using such caustic chemicals and bio hazards. ● I am highly effective at developed team management, multi-tasking, note taking, memorization, training new employees/current staff, time management (myself and the team I coached and trained), meeting deadlines, client care and reception. ● Feel comfortable in a fast paced work environment, enhances my ability to focus and delegate responsibilities at the front desk while accomplishing communication via email, phone, Microsoft Outlook, faxing and use of walkie-talkies to my team in the back. ● Ambitious, outgoing, and devotion to climbing the success ladder multiple times, proof of my determination, self-driven personality, attention to detail and wholly admit my addiction to the awesome feeling of achieving personal goals, company goals and when the office is working smoothly, optimally organized and the customer is more than satisfied and makes their next appointment at time of their scheduled pick up. ● PetLand Kennel Technician- · Opening kennel, monitoring overall health of puppies and kittens. ● Maintaining accurate medical charts and feeding logs. · Sterilization, disinfection and upkeep of kennel, examination and quarantine areas within the guidelines of PetLand protocol. Frequently under the supervision of a DVM. · Administering vaccinations, de-wormings, medication, SQ fluids, along with operating the nebulizer. ● Assisting veterinarian with physical examinations, restraint, and implantation of microchips. · Performing nail clips, ear cleanings, baths and other miscellaneous animal maintenance. · Educating customers on various topics, typically breed-specific information and at home puppy care. Including after care instructions. · Giving brief explanations of pedigrees when applicable. ● Training new kennel staff and assisting in training with floor staff with emphasis on breeds, behavior, and disease control, sanitization of facility and proper handling of all animals in store. · In store animal husbandry; including small animals, avian, reptiles and aquatics. ● Customer service, retail experience, self-taught full store representative. Kuntz, Ashley Renee’ #:- Page 2​ of 3 - Little Shop of Flowers - Delivery Driver / Assistant Operations Manager- Opening building for business, preparing computers, organizing incoming orders to be completed same day, reviewing voicemail and making memos ● Answering phones, making appointments, taking orders and satisfying customers in a timely and professional manner. Shipping and receiving in store, tracking inventory and recording. ● Assisting in maintaining accurate booking and collection of payment. ● Driving ● FT Delivery driving, organizing drop-offs and pick-ups. Active communications with the customer and dispatch at shop. ● Proficient data entry (Windows, Microsoft programs), upkeep of website and various marketing projects. ● Very efficient and confident in team management, reception work, book keeping, customer service, and long periods of phone time, organizing the office areas and contributing to the success in a small business. ● · Kuntz, Ashley Renee’ #:- Page 3​ of 3 -