Ashley Mccarthy

ASHLEY MCCARTHY 8745 HARVIE ROAD, SURREY BC V4N 5X8 - - OBJECTIVE Experienced, personable and reliable office administrator seeking full time employment. WORK EXPERIENCE [April 2021-Present] Willowbrook Dental- Langley, BC Team Leader Leading a team to improve customer service and implement procedures and policies Working with other team leads to grow and improve the practice Training staff on new technology and software Complete monthly and weekly reports Handle patients concerns effectively Accounts Receivables [February 2019-March 2021] Silver 7 Dental – Ottawa, ON Office Manager Assisted with opening of brand-new dental clinic Responsible for office marketing – creating an online presence on social media Regular admin duties including treatment planning, scheduling, payments, answering phone Chairside assisting Created office manual Trained staff on dental software Payroll Accounts receivable/payable [October 2020-March 2021] Ottawa TMJ and Dental Sleep Therapy Clinic- Ottawa, ON Administrator/Manager Marketing to referral dentists – visiting dental clinics in the Ottawa area to promote the opening of a new clinic. Assisting dentist during consultations chairside Gathering clinical information – intra oral and extra oral photos, measuring jaw range of motion, maximum mouth opening with and without pain, teeth alignment, posture, recording joint noises, protrusion, deviations, and deflections, bite classification, cervical range of motion Drafting progress letters to referring dentists and medical doctors after consults and treatment progress. [February 2020- September 2020] Triadent Dental – Ottawa, ON Office Manager Accounts receivable/payable Payroll Support to staff members Implementing procedures and policies for smooth operations and staffing Scheduling patient appointments, answering phones Treatment planning large treatment plans Coordinating with denturist attached to the clinic Managing insurance claims – Sending pre-determinations, and following up to maintain a busy and productive schedule [April 2019- September 2020] Centrum Dental- Ottawa, ON Maternity leave – Office Administrator Responsible for two primary dentist’s schedule Quickly responding to doctors needs and inquiries Referral reports for all dentists Answering patient calls and inquiries Running and preparing for daily huddle for entire office Accounts receivables/payables Treatment planning - including Invisalign and fixed orthodontics Participated and assisted in organization of annual free day of dentistry, little smiles event and patient appreciation day EDUCATION 2006 Durham College – Oshawa, ON Dental Office Management Diploma Experience with multiple dental software (Cleardent, Abeldent, Tracker, Dentrix, Opes) Microsoft Office- Word/Excel/PowerPoint Outlook/Gmail AWARDS/CERTIFICATES CPR and First Aid updated WHIMIS Ottawa Faces Award winner for Favorite Receptionist 2018 and 2020, Finalist in 2019 References available upon request