Ashley Duvall

835 Stonewall Rd, Byhalia, MS, 38611- ASHLEY DUVALL - PROFESSIONAL SUMMARY Results-oriented professional with 9+ years of experience in customer service and executive assistance. Demonstrates the ability to effectively handle a high volume of customer inquiries in fast-paced environments while ensuring exceptional quality. Skilled in team management, fostering a professional work environment, and producing successful outcomes with minimal supervision. Has a proven track record of running day-to-day business operations successfully in the manager's absence. My strengths include being attentive to details, being a good listener, and being self-motivated. EMPLOYMENT HISTORY JUN 2020 - February 2025 Dog Gone Taxi, Senior Relocation Assistant, Woodinville, WA (Remote) ●​ ●​ ●​ ●​ Manage invoicing and accounting processes via QuickBooks. Work closely with clients to understand their pet travel requirements and assist in making travel arrangements. Ensure compliance with local and international regulations for pet travel, keeping up-to-date with any changes or requirements. Research and recommend new airlines to expand the company's pet transport network and improve the quality of pet travel services. Ensure pets' safe and comfortable transportation during long-distance relocation by coordinating with airlines, pet transport services, and other relevant stakeholders. Assist clients in understanding and completing the necessary paperwork and documentation for pet travel, including import/export permits and health certificates Coordinate with veterinary clinics and pet health professionals to ensure the pets are up-to-date with vaccinations and health certificates before travel. Collaborate with the marketing team to develop and implement strategies for promoting pet travel services, including online advertising, social media campaigns, and partnership opportunities with pet-related businesses. Coordinate with transportation companies to ensure timely and efficient pickup and delivery of pets during relocation. ●​ Managed customer relationships and provided exceptional customer service throughout the pet relocation process. ●​ ●​ ●​ ●​ ●​ MAR 2018 - APR 2020 KFM 247 Ltd., Executive Assistant, Wilmington, NC ●​ ●​ ●​ Supported staff by handling administrative tasks, including managing calendars, arranging meetings, and handling correspondence. Organized and managed all travel arrangements for executives, including booking flights, accommodations, transportation, expense reports, document preparation, and filing. Ensured contractors complied with insurance protocols, managed maintenance on vans, and oversaw that work orders were completed. Managed Certificate of Insurance management for contractors. Implemented and maintained an efficient filing system to ensure quick and easy access to documents. ●​ Developed and implemented employee engagement initiatives to promote a positive and productive work environment ●​ Provided confidential administrative support to executives, such as events, meetings, conferences, and networking events. ●​ Coordinated and managed the executive's professional development and training programs, including identifying relevant ●​ ●​ workshops and conferences, and arranging attendance and registration while also handling their tasks and errands. MAY 2016 - JUL 2016 Conway Machine, Administrative Assistant, Customer Service Representative, Conway, AR ●​ ●​ ●​ ●​ ●​ ●​ Set up customer accounts in the CRM. Maintained customer records, resolved product and service problems, and recommended potential products and services to management by collecting customer information and analyzing customer needs. Prepared product reports by collecting and analyzing customer information and completing shipping documents for orders. Updated customers on the progress of their orders, expected ship dates, etc. Assist VP of Business Development with project management of large quotes, multi-tasking, and meeting deadlines. Worked effectively with co-workers to meet deadlines. Ashley Duvall-JUN 2015 - MAY 2016 Clara Labs, Independent Contractor, San Francisco, CA (Remote) ●​ ●​ Successfully managed multiple customers' schedules, ensuring efficient coordination of in-person meetings and phone calls across different time zones. Provided exceptional support to other Clinical Research Associates as needed, assisting them in managing their schedules and resolving scheduling conflicts promptly. Actively reported mistakes to maintain high standards of accuracy and provided appropriate solutions to rectify errors, minimizing disruptions in daily operations. Proactively identified system errors and promptly reported them to internal support, contributing to the improvement and ongoing development of the system. Triaged customer service inquiries by promptly responding to and resolving any scheduling issues to ensure satisfaction. Consistently met or exceeded productivity targets by managing schedules and prioritizing tasks for maximum efficiency. Tracked and analyzed key performance indicators related to scheduling and customer satisfaction, and provided regular reports and recommendations to management for process improvement. Maintained strict confidentiality and discretion when handling sensitive client information and scheduling details. ●​ Established and maintained strong relationships with key stakeholders and customers to understand their scheduling ●​ ●​ ●​ ●​ ●​ ●​ preferences and anticipate their needs, ensuring a personalized and tailored scheduling experience. JAN 2015 - JUN 2015 AETN Foundation, Development Associate, Conway, AR ●​ ●​ Answered phones and emails to customer requests for product and service information, updated credit card information, and processed payments. Assisted in the planning and execution of fundraising events to support the foundation's mission and goals. ●​ Researched and identified new potential donors and funding opportunities. ●​ ●​ Maintained strong relationships with existing donors to cultivate long-term partnerships and increase donor retention. Managed the donor database and ensured accurate and up-to-date records of donations and donor information to facilitate effective fundraising efforts. Collaborated with the development team to create engaging and compelling fundraising materials, including donor appeals, ●​ brochures, and newsletters. ●​ Assisted in the creation and implementation of a donor recognition program to acknowledge their support. EDUCATION AUG 2010 - DEC 2012 Bachelor of Arts in Business Management, St. Andrews University, Laurinburg, NC AUG 2006 - MAY 2010 Associate of Arts, Southeastern Community College, Whiteville, NC SKILLS Customer Service Administrative Support Administrative Tasks High-Volume Workload Management Personal Task Management GMail, Outlook, GCalendar, Drive, and Slack Phone and Email Support Calendar Management Documentation Compliance of Imports/Exports and Customs Payment Processing Deadline-Driven Environment Problem-Solving REFERENCES Monica Garay Glenn Nunnery - - Colette Nelson-