Ashley Cochran

Ashley D. Cochran Customer Service Representative San Antonio, TX 78210-- Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible. Authorized to work in the US for any employer Work Experience House Cleaner self-employed - San Antonio, TX April 2020 to Present • Meeting with homeowners to discuss their expectations and preferences. • Responding to homeowners' inquiries and complaints in a professional manner.Scrubbing and sanitizing bathrooms, toilets, showers, and sinks. • Scrubbing and sanitizing all kitchen fixtures and appliances. • Dusting ceilings, light fixtures, picture frames, tables, and chairs. • Spot cleaning doors and frames. • Vacuuming and mopping all types of flooring. • Performing interior window cleanings. • Vacuuming carpets and steam-cleaning upholstery. Owner-Animal Rescue Safe Haven 4 Paws Animal Rescue - San Antonio, TX February 2018 to December 2021 Maintained a set schedule for all animals. Kept detailed financial records. Scheduled appointments. Transported animals to vets, fosters, adopter, and other rescue in different states. Provided medical treatment as advised by vet. Drafted applications as well as interviewed fosters, adopters and rescues transfers. Taught simple and basic commands to every dog prior to adoption. Maintained the rescue solo while providing adequate care to all animals. Provided advanced care by working closely with veterinarians. Handled day-to-day tasks alongside front-line workers, including direct animal care. Identified concerning illnesses, injuries, and behaviors through regular monitoring. Budgeted purchases and maintaining expense controls for orders of animals, feed, and supplies. Approached and solved work problems with initiative and sound judgement. Customer Service Representative/Call Center Agent Alorica - Universal City, TX June 2019 to October 2021 Provided assistance to clients. Answered phone and assisted clients with changes. Explained products and benefits. Confirmed payments, refunds, etc. Resolved payment and order disputes. Answered general questions. Performed customer service surveys. Provided policy and service information. Handled online orders and credit card transactions. Resolved customer information and complaints. Provided customers with equal and fair quality products. Ensured customers had a pleasant experience. Logged information. Server (temporary position) IHOP - Live Oak, TX March 2021 to August 2021 • • • • • • • • • • Prepared restaurant tables with special attention to sanitation and order Attended to customers upon entrance Presented restaurant menus and helped customers select food/beverages Took and served orders Answered questions or made recommendations for complementary products Collaborated with other restaurant servers and kitchen crew Dealt with complaints or problems with a positive attitude Issued bills and accepted payments Handled a high volume of customers regularly Cleared tables Education Bachelor's degree in Business American InterContinental University-Online - San Antonio, TX Present High School Diploma McAlester High School - McAlester, OK September 2006 to August 2010 Skills • Microsoft Office • Microsoft Word • Customer service • Bookkeeping • Accounting • Typing • Call center • Microsoft Excel • Office Management • Accounts Payable • Financial Report Writing • Accounts Receivable • Payroll • Telemarketing • Sales • Data collection • Customer support • Upselling • Analysis skills • Human Resources • Budgeting • Management • Marketing • Microsoft Outlook • Caregiving • First aid • Communication skills • CPR • Time management Certifications and Licenses CPR/First Aid November 2014 to Present Assessments Customer service — Highly Proficient March 2022 Identifying and resolving common customer issues Full results: Highly Proficient Customer service — Highly Proficient March 2022 Identifying and resolving common customer issues Full results: Highly Proficient Customer focus & orientation — Proficient March 2022 Responding to customer situations with sensitivity Full results: Proficient Data entry: Attention to detail — Proficient March 2022 Maintaining data integrity by detecting errors Full results: Proficient Learning agility — Highly Proficient March 2022 Learning and applying new information Full results: Highly Proficient Sales skills — Proficient March 2022 Influencing and negotiating with customers Full results: Proficient Basic computer skills — Proficient March 2022 Performing basic computer operations and troubleshooting common problems Full results: Proficient Attention to detail — Highly Proficient March 2022 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Highly Proficient Filing & organization — Proficient March 2022 Arranging and managing information or materials using a set of rules Full results: Proficient Sales skills — Proficient March 2022 Influencing and negotiating with customers Full results: Proficient Work style: Reliability — Proficient April 2022 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient Scheduling — Proficient March 2022 Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient Food service: Customer situations — Highly Proficient June 2022 Identifying and addressing customer needs in a food service setting Full results: Highly Proficient Work style: Reliability — Proficient April 2022 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient Cleaner fit — Highly Proficient June 2022 Measures the traits that are important for successful cleaners Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.