Ashley Baird
Mount Stewart, PE C0A 1T0
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PROFILE
An energetic, adaptable, and reliable Bachelor of Science graduate with comprehensive experience ensuring
quality customer and client care in diverse environments, including working with individuals with mental
and/or physical disabilities. Organized multi-tasker who delivers results in fast-paced environments, prioritizing
effectively and using time efficiently. Professional and methodical worker who strives for excellence, accuracy
and confidentiality in all work, minimizing errors and saving time.
SKILLS
✔ Leadership: Assumed role as team coordinator for group projects, collaborating with a diverse group
of individuals from many backgrounds to achieve a common goal within a firm deadline.
✔ Customer Relations: Recognizes that customer satisfaction is key to success and ensured great
customer service as a personal shopper, interacting with patrons, identifying their needs and making
product recommendations that worked.
✔ Public Speaking: Presented on various ways that children could help the environment in various
elementary classes across Charlottetown of students.
EXPERIENCE
Canada Revenue Agency, Summerside PEI - Taxpayer Relief Officer
May 2021 - March 2022
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Analyzed, researched, interpreted and applied legislative and regulatory provisions, policies,
guidelines and jurisprudence for complex/sensitive taxpayer relief requests and prepared
recommendations for the relief requested while ensuring compliance with the applicable Acts.
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Planned and organized work to review, analyze and research an assigned workload of taxpayer relief
requests to ensure that deliverables and service standards are met, taking peak periods, unexpected
interruptions, and incomplete or missing information into consideration.
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Communicated taxpayer relief decisions in writing with taxpayers and/or their authorized
representatives. Interpreted and summarized information in an unbiased and precise manner while
protecting the confidentiality of taxpayer information.
AndBAM, PEI - EPS Specialist
September 2020 - March 2021
▪ Contributed to electronic customer outreach programs through creating aesthetically pleasing and
effective emails for clients, through the use of email briefs, HTML, template management, and list
segmentation allowing clients to have a more powerful and efficient customer outreach program.
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Troubleshooted technical issues related to HTML templates, list segmentation, and other aspects of
email execution, as required, in a timely manner.
Atlantic Superstore - Cashier/ Customer Service Representative/ Personal Shopper
PEI – Full Time | Seasonal
October 2015 – December 2019
NS – Part Time
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Improvised and interpreted customer requests, fulfilling their wishes to the best of my ability with the
resources available, resulting in a happier clientele base.
Trained new employees by going through a step by step comprehensive walk through of an order from
start to finish, resulting in a stronger and more capable workforce.
Organized system for keeping track of orders by integrating a simple system into each step of the
process of completing an order resulting in less mishaps, lost orders, and quick turnaround of orders
to customers.
Adapted quickly to unpredictable, and ever-changing work environments on a daily basis, staying a
step ahead of incoming orders.
Moveall Structures, Auburn PEI - Office Clerk
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July 2015 - September 2017
Documented any notes or minutes of phone calls and meetings, providing accurate reference to
proposed meetings, contracts, and prices.
Wrote contracts, proposals and bills for clients as a reference for services rendered and the amount it
will cost which kept the company on track.
Overhauled payroll system as part of a team that switched the system from paper to electronic,
minimizing mistakes and less time taken to complete payroll.
Camp Gencheff, Stratford PEI - Camp Counselor
July 2014 - April 2015
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Provided a safe and friendly environment for campers by providing personal and health care for
individuals with mental and/or physical disabilities of all ages, providing home care workers and
families of campers periods of respite that decreased stress and promoted happiness.
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Assisted campers with all physical tasks such as bathing and dressing, mobility and eating,
demonstrating patience and professionalism at all times.
EDUCATION
Bachelor of Science: Major – Psychology | Minor - Biology
Saint Mary’s University
Master of Organizational Psychology
University of London
Graduate May 2020
Present
VOLUNTEER EXPERIENCE
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Created meals at the annual ham and turkey dinner for Fort Augustus Lions Club for many years.
Created and served lobster sit down dinners for the St. Patrick’s Church fundraiser.
Led catechism for several years for St. Patrick’s Church in PEI
Volunteered at the 2015 Halloween Camp Gencheff Haunted House
Created and conducted a QEH fundraiser at Stonepark Intermediate School
