Ashley

Ashley Mhlanga Harare, Zimbabwe-- Result oriented person, who is ambitious, committed, reliable, energetic, creative, a team player and passionate about sustainable livelihoods. Proven leadership, analytical and problem-solving skills with a keen ability to access needs and communicate with both technical and non-technical audiences. COMMUNICATION • Good communication skills, practiced in interactive and collaborative activities. Good Orator • Fluent in spoken and written English • Work Experience Client Service Representative LANCET LABORATORIES - Harare March 2021 to Present I am the lab's first point of contact with customers. I'm in charge of taking inbound calls from clients, usually doctors and hospitals, who are looking for medical reports completed at the lab. Other responsibilities include addressing patient insurance claims and inquiries about medical care, as well as guiding patients to the appropriate resources for additional assistance with their problems. The most significant aspect of my job is being able to empathize with our patients, offering a sympathetic ear, and doing my best to resolve their problems. Customer Service Representative NetOne Zimbabwe- Harare, Zimbabwe July 2019 to December 2019 • • • • Receiving inbound calls Attended to customer queries Welcomed customers Attended to customer issues via instant texts Internship: Youth’s Advocate Officer Ministry of Youth, Sport, Arts and Culture – Harare, Zim February 2018 to May 2019 Worked on initiatives that were primarily supported by non-governmental organizations (NGOs) and aimed to offer youngsters with better job possibilities and opportunity to apply their abilities to build a more conducive and better environment for themselves. Education BA Hons in HISTORY and INTERNATIONAL STUDIES MIDLANDS STATE UNIVERSITY – Gweru, Zimbabwe February 2017 to March 2021 Advanced Level in Secondary Education January 2015 to November 2016 High School Diploma in Mathematics and English Langham Girls High- Harare, Zimbabwe January 2011 to November 2014 Skills • Proficient in all major Microsoft applications including Excel. • Researcher • Ambitious • Customer Service • Schedule Management • Communication Skills • Presentation Skills • Public Speaking • Administrative Experience • Typing • Call center management Certifications and Licenses • Zimbabwe General Certificate of Education at Advanced Level November 2016 to Present • Literature, Grade B • History, Grade C • Literature, Grade D • Zimbabwe General Certificate GCE AOL Level English Language and Communication Skills November 2015 to Present • Certificate of Education BSc Hons in Civil Engineering June 2021 to Present Assessments Call center customer service — Proficient August 2021 Demonstrating customer service skills in a call center setting Full results: Proficient Basic attention to detail — Familiar August 2021 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Familiar Customer focus & orientation — Familiar June 2021 Responding to customer situations with sensitivity Full results: Familiar Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.