Ashley Mhlanga
Harare, Zimbabwe--
Result oriented person, who is ambitious, committed, reliable, energetic, creative, a team player and
passionate about sustainable livelihoods.
Proven leadership, analytical and problem-solving skills with a keen ability to access needs and
communicate with both technical and non-technical audiences.
COMMUNICATION
• Good communication skills, practiced in interactive and collaborative activities.
Good Orator
• Fluent in spoken and written English
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Work Experience
Client Service Representative
LANCET LABORATORIES - Harare
March 2021 to Present
I am the lab's first point of contact with customers. I'm in charge of taking inbound calls from clients,
usually doctors and hospitals, who are looking for medical reports completed at the lab. Other
responsibilities include addressing patient insurance claims and inquiries about medical care, as well as
guiding patients to the appropriate resources for additional assistance with their problems. The most
significant aspect of my job is being able to empathize with our patients, offering a sympathetic ear, and
doing my best to resolve their problems.
Customer Service Representative
NetOne Zimbabwe- Harare, Zimbabwe
July 2019 to December 2019
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•
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Receiving inbound calls
Attended to customer queries
Welcomed customers
Attended to customer issues via instant texts
Internship: Youth’s Advocate Officer
Ministry of Youth, Sport, Arts and Culture – Harare, Zim
February 2018 to May 2019
Worked on initiatives that were primarily supported by non-governmental organizations (NGOs) and
aimed to offer youngsters with better job possibilities and opportunity to apply their abilities to build a
more conducive and better environment for themselves.
Education
BA Hons in HISTORY and INTERNATIONAL STUDIES
MIDLANDS STATE UNIVERSITY – Gweru, Zimbabwe
February 2017 to March 2021
Advanced Level in Secondary Education
January 2015 to November 2016
High School Diploma in Mathematics and English
Langham Girls High- Harare, Zimbabwe
January 2011 to November 2014
Skills
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Proficient in all major Microsoft applications including Excel.
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Researcher
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Ambitious
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Customer Service
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Schedule Management
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Communication Skills
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Presentation Skills
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Public Speaking
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Administrative Experience
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Typing
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Call center management
Certifications and Licenses
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Zimbabwe General Certificate of Education at Advanced Level
November 2016 to Present
• Literature, Grade B
• History, Grade C
• Literature, Grade D
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Zimbabwe General Certificate GCE AOL Level English Language and
Communication Skills
November 2015 to Present
•
Certificate of Education BSc Hons in Civil Engineering
June 2021 to Present
Assessments
Call center customer service — Proficient
August 2021
Demonstrating customer service skills in a call center setting
Full results: Proficient
Basic attention to detail — Familiar
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Familiar
Customer focus & orientation — Familiar
June 2021
Responding to customer situations with sensitivity
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
